Kimberly Larios
Fair Oaks,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Online Reseller
Self Employed
01.2018 - Current
- Corresponds with online customers to address questions or complaints about products, policies or shipping methods.
- Responds to customer issues and resolves complaints.
- Manages financial tracking, inventory coordination and social media marketing.
- Promotes products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Carries out daily duties accurately and efficiently.
Licensed Real Estate Sales Agent
Various Area Home Builders
04.2002 - 04.2019
- Guided potential home buyers through step-by-step process of purchasing new home.
- Maintained all daily duties in the operation of a new home sales community. Handled open escrows from start to closing.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
Customer Service Representative
JC Penney Catalog Call Center
09.1996 - 04.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls in a busy call center.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
California Real Estate License - Real Estate
Accredited Real Estate Schools
Carmichael, CASkills
- Retail Arbitrage
- Customer Feedback
- Customer Loyalty
- Online Store Management
- Administrative Oversight
- Working with Vendors
- Search Marketing
- Best Practices
- Sales Promotion
Timeline
Online Reseller
Self Employed
01.2018 - Current
Licensed Real Estate Sales Agent
Various Area Home Builders
04.2002 - 04.2019
Customer Service Representative
JC Penney Catalog Call Center
09.1996 - 04.2003
California Real Estate License - Real Estate
Accredited Real Estate Schools
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