Kimberly Larson

• Oversee event operations to keep running smoothly.
• Provide exceptional customer service to all guests and escalated concerns where needed.
• Help organize and manage successful events with attendance of over [Number] people.
• Coordinate with coworkers to help customers, achieving efficient operations and high customer satisfaction.
• Set up and coordinate all Children's Luxury Private Events.
• On creative team for new ideas and themes for luxury children's parties and events.
• Making our guest's dreams for their child come true!
• Creating magical memories for families through private events.

• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Analyzed customer feedback and implemented strategies to improve customer satisfaction.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Utilized upselling techniques to maximize revenue and increase customer satisfaction.
• Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
• Collaborated with chefs to create seasonal menus and promotional offers.
• Developed and implemented marketing initiatives to increase sales and revenue.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Coordinated and Ran All Private Events
• Arranged Private Event Bookings, Outside Vendors and any specialized guest requests.

As a Private Event and Lead Server, My main responsibilities were to ensure the guests were given great service and made to feel like family. I trained new servers and established protocols for Private Events.

• Carried out professional service, retaining polite and friendly approach at all times.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Edited and proofread legal documents to verify accuracy.
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
• Conducted detailed client intakes and entered information into company database.
• Filed Personal Bankruptcy documents.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Conferred with clients and other involved parties to gather and track case information.
• Communicated pertinent information to clients via phone, email, and mail.