Summary
Overview
Work History
Education
Skills
Timeline
KIMBERLY LAW

KIMBERLY LAW

Clarks Mills

Summary

20 plus years of leadership experience. Have a desire to excel to the next level, and expand upon current knowledge.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Rite Aid
Camp Hill
05.2012 - Current
  • Assists the store manager with the day to day functions
  • Doing scheduling
  • Ad orders, including working with vendors to make sure the store is well stocked and ready for sales
  • Drive sales to be profitable
  • Ensure excellent customer service
  • Opening and closing duties, including reconciling drawers, correct safe counts, making sure building is secure upon entering and leaving
  • Merchandising
  • Helping pharmacy when they are in need
  • Freshness report, which includes making sure there is no outdated product and is rotated by date
  • Developed and maintained reporting procedures for tracking the effectiveness of various programs
  • Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately
  • Evaluated programs to determine necessary equipment and supplies and maintained inventory controls
  • Ensured compliance with safety regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Field Manager

Provantage Corporate Solutions
North Carolina
04.2008 - 02.2012
  • Making sure projects were done on time, with a sense of urgency
  • Ran a team of 10 to 25 people, making sure each were doing their assigned tasks, and they were finished correctly
  • Had direct contact with corporate to make sure the departments had everything needed to finish expediently
  • Made reports daily of the percentage of work done, and what was left
  • Be on conference calls, reporting the progress made
  • Perfecting and walking the store, to make sure everything was ready
  • Signing off on the project
  • Being responsible for the work, walking with corporate for a direct sign off
  • Reporting any missing signage or displays that needed ordered
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented quality control measures throughout the production process to ensure conformance with standards.
  • Provided technical guidance to ensure accuracy of project implementation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Team Manager

Resource Plus
Ja
06.2006 - 04.2008
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
  • Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
  • Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
  • Delegated work assignments and prioritized tasks.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.

Education

Speech/theatre, English

Morehead State University
04.1987
  • Did not finish
  • Was to get a teaching certificate for secondary education.

Skills

  • Inventory management
  • Sales forecasting
  • Customer service
  • Merchandising
  • Staff scheduling
  • Payroll administration
  • Team building
  • Employee training
  • Conflict resolution
  • Project management
  • Vendor relations
  • Operational efficiency
  • Project management abilities
  • Task delegation
  • Problem-solving aptitude
  • Operations management
  • Good judgment
  • Time management
  • Professional and courteous

Timeline

Assistant Manager - Rite Aid
05.2012 - Current
Field Manager - Provantage Corporate Solutions
04.2008 - 02.2012
Team Manager - Resource Plus
06.2006 - 04.2008
Morehead State University - , Speech/theatre, English
KIMBERLY LAW