Kimberly Le
Duluth,MN
Summary
Proven leader and entrepreneur with a track record of enhancing customer satisfaction and loyalty at Sunkissed Tanning Salon. Expert in business planning and customer relations, adept at building strong teams and fostering a culture of innovation. Demonstrates exceptional verbal communication and relationship-building skills, ensuring standout service and brand growth.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Owner
Sunkissed Tanning Salon
02.2021 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Determined business plan, mission statement, and vision.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
ACCRA
PCA
05.2013 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Membership Sales Rep, Cashier, Team Leader
Sam's Club
11.2007 - 03.2010
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on member service and assigned duties.
- Oversaw day-to-day activities of 10-20 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
Lake Superior College
Duluth, MN 08.2007 - 05.2008
High School Diploma -
Superior High School
Superior, WI06.2007
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Business Planning
Team Oversight
Staff hiring
Attention to Detail
Professional and mature
Resourceful
Timeline
Owner
Sunkissed Tanning Salon
02.2021 - Current
ACCRA
PCA
05.2013 - 02.2024
Membership Sales Rep, Cashier, Team Leader
Sam's Club
11.2007 - 03.2010
Lake Superior College
08.2007 - 05.2008
High School Diploma -
Superior High School
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