Kimberly Leach
LaFollette,TN
Summary
To secure a career in Administration, Business Development, Customer Service, which appreciates professional approach and hard work, where I can utilize knowledge, various skills & experience in contribution towards fulfilling the company's growth objectives, develop career and excel in the related field.
Overview
25
25
years of professional experience
Work History
Life Insurance Agent
SLS
10.2023 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Sales Agent
Short Redmond Ford
07.2023 - 10.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of vehicles or services to promote sales.
Assistant Property Manager
The Village Apartments
03.2022 - 07.2023
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Caregiver
Self-Employeed
03.2013 - 03.2022
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Cultivated amiable relationships with over 1 residents, resulting in strong overall patient happiness and emotional well-being
- Transported individuals to events and activities, medical appointments, and shopping trips
Sales Representative
Clayton Homes,
08.2012 - 03.2013
- 1. Working as Manager for company that deals with public on daily bases
- 2. 12 years of experience of customer service
- 3. Microsoft programs, typing, fax machine, data entry
- 4. Computer skills
- 5. Communication with clients in person & telephone, Assignments : Showing customers products on lot imputing there information into computer, plus product information that are purchasing and there deposit amount that are putting towards there purchase
- Making sure that all details are correct before ordering there new home
- Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns
Manager
Movie Zone
09.2009 - 03.2012
- Period of Service : September, 09 till February Assignments : Opening and closing store, handled any problems that occurred
- Ordering supplies, cleaning, pricing and stocking
- Input sales and data using Quick Books
- Answered phones, organized store, operated cash register
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Packer
Frito-Lay INC
09.2008 - 03.2009
- Assignments : Checked product for quality, cleaned area & machines
- Placed product in box as it came down line and stacked on pallet
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests
Production Manager
Precious Treasures Whole sale Art
04.1999 - 09.2008
- Assignments : Imputed data from each sale, assisted customers over phone and in person
- Using Microsoft and Office Writer made order forms and labels for products
- Made sure production was running smoothly
- Maintained and enforced safe and clean working environment at all times
- Managed over 50 calls per day
Education
High School Diploma -
Campbell County High
Jacksboro, TN05.1991
Skills
- Cash register
- Problem solving
- Data entry
- Microsoft programs
- Pricing
- Purchasing
- Quality check
- Quick Books
- Sales
- Telephone
- Trainer
- Typing
- Budgeting
- Sales and marketing
- Customer service
- Issue Escalation
Accomplishments
Became Manager of two business.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Managed more than two customers during demanding sales events in an effective and gracious manner.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Life Insurance Agent
SLS
10.2023 - Current
Sales Agent
Short Redmond Ford
07.2023 - 10.2023
Assistant Property Manager
The Village Apartments
03.2022 - 07.2023
Caregiver
Self-Employeed
03.2013 - 03.2022
Sales Representative
Clayton Homes,
08.2012 - 03.2013
Manager
Movie Zone
09.2009 - 03.2012
Packer
Frito-Lay INC
09.2008 - 03.2009
Production Manager
Precious Treasures Whole sale Art
04.1999 - 09.2008
High School Diploma -
Campbell County High
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