Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Kimberly LeBlanc

ORLANDO,FL

Summary

Driven by a commitment to patient-focused care, I leveraged my expertise in HIPAA compliance and compassionate communication at Advent Health Celebration to enhance patient satisfaction and streamline clinic operations. My adeptness in electronic health records and patient scheduling significantly improved clinic efficiency, demonstrating a results-oriented approach that aligns with employer needs.

Overview

17
17
years of professional experience

Work History

Certified Medical Assistant

Advent Health Celebration
10.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Certified Medical Assistant

Orlando Health
09.2016 - 09.2021


  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Front End Supervisor

Home Depot
05.2007 - 10.2013
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Created employee schedules to align coverage with forecasted demands.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Maintained accurate records of sales and financial transactions.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Promoted business' development by building and maintaining relationships with new clients.

Education

Certified - CMA

Orlando Technical College - Mid Florida Tech
Orlando, FL
06.2016

Diploma -

Lowell High School
Lowell, MA
05.1984

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Vital Sign Monitoring
  • Patient documentation
  • Patient Assessments
  • Inventory and supply management
  • Medical Records Management
  • Payment Collection
  • Needs assessments
  • Customer Service
  • Vital signs monitoring
  • Direct Patient Care
  • Maintaining confidentiality
  • Clinical Documentation
  • EMR / EHR
  • Medical terminology knowledge
  • Reliable team player
  • Phlebotomy
  • Sterilization techniques
  • Electronic Medical Records
  • Data Entry
  • Patient Flow Management
  • Compassionate
  • Patient-focused care
  • CPR
  • First Aid
  • Procedure Assistance
  • Patient Relations
  • Adaptable
  • Appointment Setting
  • Patient Care Coordination
  • Simple dressings
  • Equipment Sterilization
  • Monitoring patient progress
  • Trustworthy companion
  • Medical Procedures
  • Diagnostic Procedures
  • Sterile technique
  • Complex Problem-Solving
  • Valid State driver's license
  • Compassionate caregiver
  • Prioritizing stat orders
  • Patient Management
  • Reliable transportation
  • Companionship and emotional support
  • Professional Bedside Manner
  • Indirect Patient Care
  • Vital Signs Documentation
  • Specimen Collection
  • Appointment Scheduling
  • Electronic Charting
  • Patient Care
  • Compassionate Care
  • Collaborative Practice
  • Catheter Care
  • Health Promotion
  • Preoperative preparation
  • Diagnostic Testing
  • Urinary Incontinence Management
  • Continuous Bladder Irrigation
  • Bladder Irrigation
  • Intermittent Catheterization
  • Urologic Surgery Assistance
  • Compassion and Empathy
  • Strong Clinical Judgment
  • Infection control measures
  • Clinical judgment
  • Relationship Building
  • Patient education and counseling
  • Medication Administration
  • Taking vitals
  • EMR Systems
  • Care Planning
  • Maintaining privacy
  • Care Plan Development
  • Medication Distribution
  • Precepting
  • Data Collection
  • Collecting vitals
  • Proper catheter insertion/removal
  • Intake and discharge
  • Chart updating
  • Procedure preparations
  • Supply Restocking
  • Patient Assessment
  • HIPAA Education
  • Medical Recordkeeping
  • Removing sutures
  • Home Health Care

Timeline

Certified Medical Assistant

Advent Health Celebration
10.2021 - Current

Certified Medical Assistant

Orlando Health
09.2016 - 09.2021

Front End Supervisor

Home Depot
05.2007 - 10.2013

Certified - CMA

Orlando Technical College - Mid Florida Tech

Diploma -

Lowell High School

Similar Profiles

CREATE PROFILE
Kimberly LeBlanc