Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Kimberly Lebron Ventura

Tampa,FL

Summary

Developed in fast-paced retail environment, focusing on operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Haste La Tambora
08.2023 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Shift Leader Manager

Taco Bell
10.2021 - 07.2023
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.

Sales Associate

Journeys Shoes
08.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma - Diagnostic Medical Sonograph

Hillsborough Community College
Tampa, FL
05-2027

Skills

  • Customer service
  • Money handling
  • Problem-solving
  • Time management
  • Employee scheduling
  • Sales reporting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Haste La Tambora
08.2023 - 10.2024

Shift Leader Manager

Taco Bell
10.2021 - 07.2023

Sales Associate

Journeys Shoes
08.2019 - 03.2020

High School Diploma - Diagnostic Medical Sonograph

Hillsborough Community College

Similar Profiles

CREATE PROFILE
Kimberly Lebron Ventura