Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Ledesma

Lamesa,TX

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in optimizing workflow and enhancing patient satisfaction. Skilled in problem-solving and maintaining confidentiality, I effectively trained new staff and improved prescription processing efficiency, contributing to a 20% increase in customer satisfaction scores through exceptional service and operational excellence.

Overview

8
8
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2017 - 10.2020
  • Processed prescription orders accurately and efficiently to meet patient needs.
  • Assisted in inventory management, ensuring optimal stock levels of medications and supplies.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained compliance with pharmacy regulations and safety standards consistently.
  • Collaborated with pharmacists to prepare and dispense medications safely.
  • Utilized pharmacy software systems for prescription processing and record-keeping.
  • Educated customers on proper medication usage and potential side effects effectively.
  • Trained new staff on operational procedures to enhance team performance and efficiency.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Manager

Dollar General
06.2012 - 10.2016
  • Supervised daily operations to ensure efficient store management and customer satisfaction.
  • Coordinated staff schedules, optimizing labor resources for peak sales hours.
  • Implemented inventory management practices to maintain stock levels and reduce shrinkage.
  • Trained new employees on store procedures, enhancing team productivity and service quality.
  • Analyzed sales data to identify trends, informing restocking strategies and promotional efforts.
  • Enforced compliance with company policies, ensuring a safe and organized retail environment.
  • Assisted in visual merchandising efforts, improving product display and customer engagement.
  • Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

Education

Bachelor Of Computer Science - Computer Science

Southern New Hampshire University
Hooksett, NH

Basics

Lamesa High School
Lamesa, TX
06.2012

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Receiving incoming supplies
  • Compounding techniques
  • Order verification
  • New hire onboarding
  • Record preparation
  • Operations support
  • Point of sale systems proficiency
  • Resolving customer issues
  • Supporting pharmacy operations
  • Attendance oversight
  • Customer service
  • Data entry
  • Attention to detail
  • Prioritization and organization
  • Prescription filling and labeling
  • Cash register operations
  • Team coordination
  • Creative thinking
  • Analytical thinking
  • Relationship building
  • Patient profile setup
  • Resolving complaints

Timeline

Pharmacy Technician

CVS Pharmacy
06.2017 - 10.2020

Manager

Dollar General
06.2012 - 10.2016

Bachelor Of Computer Science - Computer Science

Southern New Hampshire University

Basics

Lamesa High School

Similar Profiles

CREATE PROFILE
Kimberly Ledesma