Kimberly Lee
Elizabeth City,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Also have a certificate of completion in Medical Terminology 1 and 2 and Certificate in Administrative Medical Assistant and Certificate from Fairfield for being a good housekeeper.
Overview
14
14
years of professional experience
Work History
Supervisor
Currituck Rehabilitation And Nursing Home
Barco, NC
03.2022 - Current
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Completed schedules, shift reports and other business documentation.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
Driver
Fed Ex Ground
Hertford, NC
09.2021 - 12.2021
- Delivered goods and products to customer on time and in excellent condition. Delivered 78 packages and 98 stops on time.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Package Handler
FedEx
Hertford, NC
07.2019 - 09.2021
- Used hand-held scanners and physical logs to accurately track item movements and sort over 2500 packages each day in 3 hour time.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Assistant Housekeeper/Front Desk Receptionist
Fairfield By Marriott
Elizabeth City, North Carolina
06.2018 - 05.2020
- Trained other staff members by physically demonstrating complex tasks.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, there were 12 housekeeper staff, seven of floor doing 15-20 rooms.
- Completed schedules, shift reports and other business documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Housekeeping Room Attendant
Fairfield By Marriott
Elizabeth City, North Carolina
04.2017 - 05.2020
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Laundry Attendant
Quality Inn
Elizabeth City, United States
03.2015 - 07.2016
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
- Cleaned machine filters and lubricated equipment.
Custodian
Sheep Harney School
Elizabeth City, North Carolina
08.2012 - 01.2014
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept building spaces premises clean inside and outside.
Sales Associate
Walmart
Elizabeth City, United States
02.2002 - 07.2005
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - General Studies
Tiffin University
Tiffin, OHHigh School Diploma -
College of The Albemarle
Elizabeth City, NC05.2004
Skills
- Good with serving customers
- Dependable
- Administration and Reporting
- Safe Work Methods
- Supervising Employees
- Team Assignments
- Following Supervisor Instructions
- Shift Coverage
- Room Turnover
- Guest Satisfaction
- Inventory and Supply Management
- Leadership
Timeline
Supervisor
Currituck Rehabilitation And Nursing Home
03.2022 - Current
Driver
Fed Ex Ground
09.2021 - 12.2021
Package Handler
FedEx
07.2019 - 09.2021
Assistant Housekeeper/Front Desk Receptionist
Fairfield By Marriott
06.2018 - 05.2020
Housekeeping Room Attendant
Fairfield By Marriott
04.2017 - 05.2020
Laundry Attendant
Quality Inn
03.2015 - 07.2016
Custodian
Sheep Harney School
08.2012 - 01.2014
Sales Associate
Walmart
02.2002 - 07.2005
No Degree - General Studies
Tiffin University
High School Diploma -
College of The Albemarle
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