Kimberly Lee
Elizabeth City,NC
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction along with Rehabilitation & Nursing Home experience. Skilled in staff management and Microsoft Excel, adept at training and motivating employees to exceed goals. Successfully negotiated with vendors and streamlined operations, demonstrating a strong ability to solve problems and improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Supervisor
Currituck Rehabilitation & Nursing Home
Barco, NC
03.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Environmental Services Tech
Sentara
Elizabeth City, NC
07.2021 - Current
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Assistant Head Housekeeper /Hotel Receptionist
Marriot Hotel
Elizabeth City, NC
06.2018 - 05.2020
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Developed strong relationships with vendors to negotiate favorable pricing on supplies and services.
- Established effective communication channels between housekeeping staff, front desk personnel, and maintenance teams for seamless operations.
- Conducted regular performance evaluations of housekeeping staff to identify areas of improvement and recognize top performers.
Sales Associate
Walmart
Elizabeth City, NC
02.2002 - 07.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
College of The Albemarle
Elizabeth City, NC05.2004
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Microsoft Excel experience
Timeline
Supervisor
Currituck Rehabilitation & Nursing Home
03.2022 - Current
Environmental Services Tech
Sentara
07.2021 - Current
Assistant Head Housekeeper /Hotel Receptionist
Marriot Hotel
06.2018 - 05.2020
Sales Associate
Walmart
02.2002 - 07.2005
High School Diploma -
College of The Albemarle
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