Overview
Work History
Skills
Timeline
Generic

KIMBERLY LEE

Pahoa,HI

Overview

11
11
years of professional experience

Work History

Personal Assistant/Caregiver

Daphne Chu/Jennifer Chu
03.2022 - 06.2025
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw & accompanied all doctor's visits
  • Assisted with clients with daily activities by helping with bathing, grooming, dressing and meal preparation.
  • Developed and implemented activities to improve clients' quality of life.
  • Provided assistance with medication management.
  • Monitored and reported any changes in clients' physical and mental health.
  • Assisted clients with physical therapy exercises.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Receptionist/PCC

Miracle Ear Hilo/Kailua Kona
03.2020 - 01.2024
  • Oversaw both Hilo & Kailua offices
  • Run Hilo office 2 days a week alone.
  • Scheduled & confirmed appointments, communicated with clients, and updated client records.
  • Service hearing devices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Efficient In Microsoft & NOHA computer systems.
  • Followed established procedures to protect sensitive and confidential information from unauthorized release.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Order office supplies & maintain stock.
  • Reliable & responsible always willing to go above & beyond my duties.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Furniture Sales Associate

Grants Pass
06.2017 - 05.2019
    • Gates Home Furnishings 541-944-5890
    • Assist all customers efficiently in Prophet computer system, provide customers with quotes, special interests and pricing, knowledge of all vendors products.
    • Reaching out to customers about satisfaction & concerns.
    • Coordinated with teammates and clients to schedule deliveries.
    • Suggested specific product and options in line with customer goals.
    • Greeted customers and offered to assist with showroom navigation and selecting products.
    • Discussed financing options, pricing and current promotional offers.
    • Helped customers increase purchasing power through store financing options.
    • Upsold customers on protection plans, warranties and coordinating products.
    • Created and maintained customer files to record and organize information such as name and purchase history.
    • Followed up with customers via phone to answer questions and follow ups.
    • Designed interior spaces by combining sets and pieces for cohesive looks in store as well as at clients private residents.

CSR Insurance Agent

AAA Insurance Agency
08.2014 - 04.2017
  • Prior licensed insurance agent the state of Oregon.
  • Efficient in Microsoft office, outlook & EPIC computer programs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Educated customers on special pricing opportunities and company offerings.

Skills

  • Data Entry
  • File Management
  • Office Management
  • Administrative Support
  • Scheduling
  • Multitasking and Prioritization
  • PC Proficient
  • Time Management
  • Supply Management
  • Sale Experience
  • Customer service
  • Strong work ethic
  • Client relations

Timeline

Personal Assistant/Caregiver

Daphne Chu/Jennifer Chu
03.2022 - 06.2025

Receptionist/PCC

Miracle Ear Hilo/Kailua Kona
03.2020 - 01.2024

Furniture Sales Associate

Grants Pass
06.2017 - 05.2019

CSR Insurance Agent

AAA Insurance Agency
08.2014 - 04.2017

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