Kimberly Lee - BSW, LMSW

• Person-center focus on transitions from long-term care facilities to the community.
• Collaborated with multidisciplinary teams
• Coordinated referrals to ensure timely access to support services.
• Developed and maintained comprehensive case notes for client interactions.
• Assisted clients in navigating resources and community services.
• Efficient communication; written, verbal and video chatting.

• Determined eligibility for MI Choice Waiver via comprehensive assessments.
• Excellent communication and collaboration with clients, community agencies and teammates.
• Person-center approach
• Successful in working within deadlines and a fast-paced atmosphere.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help other teammates when needed.

Discharge Planning/Case Management

• Coordinated patient discharge plans to ensure continuity of care and effective resource allocation.
• Collaborated with multidisciplinary teams to assess patient needs and develop tailored discharge strategies.
• Facilitated communication between patients, families, and healthcare providers to enhance understanding of post-discharge instructions.

• Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.

• Licensed with the State of Michigan and Board Certified through P.T.C.B
• Works with Pharmacist to improve operations with a focus on patient safety
• Compounding intravenous medications for hospital inpatient and outpatient infusion center using sterile technique
• Answered incoming phone calls and addresses questions from customers and healthcare providers
• Worked in an interdisciplinary setting, communicating effectively with other healthcare providers
• Various tasks to organize and order medications.
• Trained and experienced on Epic system

• Performed biopsychosocial initial assessments to identify patient and family needs
• Assisted with volunteer arrangements
• Assisted L.M.S.W. with appropriate care planning and goal development
• Communicated and collaborated with RN for effective patient care
• Communicated and collaborated with nursing facility staff for excellent patient care
• Assisted L.M.S.W. to provide stability and emotional support to patients and families during end of life
• Developed rapport with patients, family and other caregivers to build trust and communication
• Performed documentation in EPIC

• Performed initial assessments and used assessment tools when appropriate
• Assessed families for social, emotional, environmental and financial needs
• Organized activities and emergent lodging needs for families
• Organized referrals to M.I.H.P. and other needed resources
• Developed rapport with patients to create a safe, trusting environment for care
• Reported abuse/neglect via DHS-3200 form in accordance with legal standards of mandatory reporters
• Worked with L.M.S.W. in Emergency Department rotations
• Performed documentation in Cerner

• Processed and filled prescriptions accurately to ensure patient safety.
• Assisted pharmacists in preparing medications and managing inventory levels.
• Maintained cleanliness and organization of pharmacy workspace for optimal efficiency.
• Educated patients on medication usage, side effects, and storage guidelines.
• Verified insurance information and processed billing claims to enhance financial accuracy.
• Collaborated with healthcare providers to resolve prescription issues promptly.
• Trained new pharmacy technicians on operational procedures and compliance standards.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.

• Led team of 13 direct
• Interviewed and hired strong candidates for team openings.
• Raised performance in areas of sales and operations by identifying and targeting areas in need of improvement.
• Streamlined inventory management processes to optimize stock levels and reduce waste.
• Led team in executing operational strategies to enhance customer satisfaction and engagement.
• Coordinated cross-departmental initiatives to align sales goals with operational capabilities.
• Fostered a culture of collaboration among departments, enhancing communication and workflow efficiency.
• Boosted team productivity by implementing efficient project management strategies.

• Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.