Kimberly Lewis
Magnolia,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Spectrum Catering And Concessions
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Manager
Tricia Brown MD-Dermatology
11.2015 - 10.2023
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Bartender
Safari Marketing Group
03.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Manager
Perry's Steakhouse
09.2013 - 11.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
Family Event Coordinator/Wedding Planner
The Club At Carlton Woods
06.2011 - 09.2013
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Cultivated the clubs Family night every Friday by planning kids activities.
- Planned major holiday kids events from fun stations, activities, performers, decorations to food served.
Server/Trainer/Bartender Shift Manager
Perrys Steakhouse & Grille
11.2008 - 06.2011
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server/Trainer/Bartender
Landry's Seafood House
11.2006 - 11.2008
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Biology
Blinn College
Brenham, TX01.2001
Skills
- Health Codes Compliance
- Payment Processing
- Dining Room Management
- Cash Register Operation
- Clear and Effective Communication
- Highly Reliable
- Staff Management
- Group Reservations Management
- New Hire Training
- Customer Service
- Handling Difficult Customers
- Complex Problem-Solving
- Engaging Personality
Certification
- TABC
- State Farm Certification for Basic Estimating A - PILOT
- State Farm Certification for Wind/Hail A - PILOT
Timeline
Bartender
Spectrum Catering And Concessions
05.2022 - Current
Bartender
Safari Marketing Group
03.2021 - 08.2023
Office Manager
Tricia Brown MD-Dermatology
11.2015 - 10.2023
Sales Manager
Perry's Steakhouse
09.2013 - 11.2015
Family Event Coordinator/Wedding Planner
The Club At Carlton Woods
06.2011 - 09.2013
Server/Trainer/Bartender Shift Manager
Perrys Steakhouse & Grille
11.2008 - 06.2011
Server/Trainer/Bartender
Landry's Seafood House
11.2006 - 11.2008
Associate of Science - Biology
Blinn College
- TABC
- State Farm Certification for Basic Estimating A - PILOT
- State Farm Certification for Wind/Hail A - PILOT
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