KIMBERLY LEWIS
Palm Bay,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
24
24
years of professional experience
Work History
Operations Manager
Indigo Property Properties
North Conway, NH
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
GM
Portland Pie Co. Scarborough
Scarborough, ME
08.2021 - 11.2023
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Owner/GM
JOHNNY ROCKETS
FREEPORT, ME
01.2015 - 01.2020
- Ran all aspects of the restaurant including budgeting, marketing, managing cost of goods, and payroll and P&L's
Operations Manager
THE WORKS BAKERY CAFÉ CORPORATE OFFICE
KEENE, NH
01.2012 - 01.2015
- Responsible for budgeting and P&L for all stores
- Managing payroll, cost of goods, and bottom line
General Manager/Part time Operations Manager
THE WORKS BAKERY CAFÉ
PORTLAND, ME
01.2009 - 01.2012
- Recruit, train and manage a staff of 15
General Manager
WOODSHED RESTAURANT
Moultonborough, NH
01.2008 - 01.2009
- Full managerial responsibilities at this 250-seat upscale restaurant
Owner / Manager
THE SANDWICH GENERAL STORE
Sandwich, NH
01.2005 - 01.2008
- Purchased store and rapidly enhanced products, services and culinary department resulting in an increase in sales by $200,000 in the first year
Store Manager
STARBUCKS COFFEE
Boston, MA
01.2001 - 01.2005
- Promoted to manage Starbucks on the corner of Berkeley and Boylston Street in Boston, the busiest store in the North East zone
Education
CONCORD HOSPITAL SCHOOL OF SURGICAL TECHNICIANS
Skills
- Multi-talented professional possessing solid and diverse experience
- Exceptional organizational, time management and communication skills
- Ability to calmly handle multiple tasks in a fast-paced environment
- Strong supervisory capabilities including training, scheduling, supervising and motivating a large staff
- Excellent customer service and conflict resolution skills
- Staff Management
- Inventory Management
- Employee Motivation
Timeline
Operations Manager
Indigo Property Properties
11.2023 - Current
GM
Portland Pie Co. Scarborough
08.2021 - 11.2023
Owner/GM
JOHNNY ROCKETS
01.2015 - 01.2020
Operations Manager
THE WORKS BAKERY CAFÉ CORPORATE OFFICE
01.2012 - 01.2015
General Manager/Part time Operations Manager
THE WORKS BAKERY CAFÉ
01.2009 - 01.2012
General Manager
WOODSHED RESTAURANT
01.2008 - 01.2009
Owner / Manager
THE SANDWICH GENERAL STORE
01.2005 - 01.2008
Store Manager
STARBUCKS COFFEE
01.2001 - 01.2005
CONCORD HOSPITAL SCHOOL OF SURGICAL TECHNICIANS