Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Lewis

Benton Harbor,MI

Summary

Dynamic Assistant Manager with a proven track record at Sonrise Clippers LLC, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and customer relationship management, significantly improving service quality. Skilled in money handling and fostering a positive work environment, adept at driving performance and resolving issues efficiently.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Sonrise Clippers LLC
02.2013 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

Education

Associate of Business Administration - Business Administration

Lake Michigan College
Benton Harbor, MI
05-2016

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Task delegation
  • Team building
  • Customer relationship management (CRM)
  • Employee performance evaluations

Timeline

Assistant Manager

Sonrise Clippers LLC
02.2013 - Current

Associate of Business Administration - Business Administration

Lake Michigan College

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Kimberly Lewis