Kimberly Lewis
Taneytown,MD
Summary
Professional caregiver with solid experience providing compassionate and efficient in-home support, providing quality to elderly, skilled in assisting with needs of diverse clientele.
Customer Service with strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Send Me, I'll Go
11.2020 - 12.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Companion Care
Right At Home Health Care
03.2017 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Dietary Aide
Lorien Taneytown
04.2015 - 02.2017
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Quality Control Specialist
UnitedHealthcare
01.2011 - 06.2015
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
- Contributed to positive customer experiences by promptly addressing concerns related to product quality or performance.
- Ensured accuracy of documentation by meticulously reviewing reports and records problem-solving.
Education
No Degree - Medical Billing
Carroll Community College
Westminster, MD07-2016
High School Diploma -
Governor Thomas Johnson
Frederick, MD06-1974
Skills
- Compassionate caregiving
- Communicate effectively with customers
- Data entry
- Call center experience
- Follow-up skills
- Professional telephone demeanor
Timeline
Home Health Aide
Send Me, I'll Go
11.2020 - 12.2024
Companion Care
Right At Home Health Care
03.2017 - 06.2019
Dietary Aide
Lorien Taneytown
04.2015 - 02.2017
Quality Control Specialist
UnitedHealthcare
01.2011 - 06.2015
No Degree - Medical Billing
Carroll Community College
High School Diploma -
Governor Thomas Johnson
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