Kimberly Lewis
Rock Island,IL
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner
Kimberly's Kingdom Daycare
Rock Island , IL
11.2019 - Current
- Managed daily operations of licensed daycare facility, ensuring compliance with regulations.
- Developed lesson plans for children aged two to five, enhancing early childhood education.
- Organized activities promoting social and emotional development among young children.
- Communicated regularly with parents regarding child progress and daily activities.
- Maintained cleanliness and safety standards within daycare environment.
- Nurtured client relationships through exceptional customer service and support.
- Oversaw budgeting and financial management to ensure operational sustainability.
- Identified opportunities for growth, expansion, and diversification within the daycare.
Manager
Blackhawk Hotel
Davenport , IA
03.2017 - 09.2019
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Coordinated staff schedules to optimize workflow and maintain adequate coverage.
- Trained new employees on policies and customer service standards to enhance team effectiveness.
- Oversaw inventory management for supplies, ensuring availability and organization.
- Resolved guest complaints promptly to improve retention rates.
- Implemented training programs to boost team performance and operational efficiency.
- Collaborated with department heads to streamline communication and workflow processes.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
Manager
Rhythm City Casino Resort
Davenport, IA
05.2015 - 02.2017
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Coordinated staff schedules to optimize workflow and maintain adequate coverage.
- Trained new employees on hotel policies and customer service standards.
- Oversaw inventory management for supplies, ensuring availability and organization.
- Resolved guest complaints promptly to enhance experience and retention.
- Implemented training programs to boost team performance and operational efficiency.
- Collaborated with department heads to streamline communication processes.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
Supervisor
Isle of Capri Casino
Davenport , IA
04.2005 - 11.2014
- Supervised daily cleaning operations to meet hotel quality standards.
- Trained housekeeping staff in effective cleaning techniques and procedures.
- Conducted inspections of guest rooms and common areas for cleanliness compliance.
- Implemented safety protocols for chemical handling and equipment usage.
- Resolved guest concerns regarding room conditions promptly and professionally.
- Supported housekeeping personnel to enhance service quality and performance.
- Monitored adherence to cleanliness standards across all operational areas.
Education
GED -
Scott Community College
Davenport, IA06-2002
Skills
- Regulatory compliance
- Lesson planning
- Financial management
- Customer service and support
- Safety standards
- Staff training and development
- Inventory management
- Team leadership
- Conflict resolution
- Growth strategy
- Communication skills
- Sales techniques
- Point of sale systems
- Barcode scanning and inventory control
- Store operations management
- Loss prevention strategies
- Shelf stocking and replenishment
- Cash handling and drawer balancing
- Merchandise display and presentation
- Customer assistance and engagement
- Team collaboration
Certification
- First Aid
- Food Handlers
- CPR
- SIDS
- Mandated Reporter
Timeline
Owner
Kimberly's Kingdom Daycare
11.2019 - Current
Manager
Blackhawk Hotel
03.2017 - 09.2019
Manager
Rhythm City Casino Resort
05.2015 - 02.2017
Supervisor
Isle of Capri Casino
04.2005 - 11.2014
GED -
Scott Community College
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