Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Timeline
Generic

Kimberly Lezama

Sunland Park

Summary

Professional with experience in retail management and in the cannabis industry, well-versed in product/brand knowledge, customer service, and compliance regulations. Skilled in inventory management, sales techniques, and customer education, ensuring reliable and resourceful presence in any setting. Along with various yoga techniques and teaching methods, fostering calm and supportive environment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and deep understanding of physical and mental wellness practices.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Specialist

Pecos Valley Production
02.2024 - Current
  • Check guest photo identification for validity and age requirements.
  • Promote a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Utilize strong interpersonal skills to build rapport with customers, establishing trust and credibility
  • Increase repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answer questions about medicinal and recreational uses and effects and qualities of different strains.
  • Effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Educate customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Assist in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.

Key Carrier/Backroom Coordinator

TJ Maxx
08.2017 - 02.2024
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Provided continuous feedback, recognition and coaching to associates
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Acted as Manager on Duty
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Managed codes and alarms
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
  • Promoted a culture of honesty, integrity, and confidentiality
  • Planned out truck delivery prior on arrival, scheduled team members as business needs
  • Prioritized the processing of merchandise onto the sales floor
  • Ensured merchandise was properly tagged, hung, secured, and coded per company guidelines
  • Communicated with all team members to make sure new product was being stocked while the customers have a great shopping experience
  • Coordinated cross-functional collaboration between departments to ensure seamless execution of store initiatives.

Apparel Department Manager

Walmart
04.2016 - 06.2017
  • Ensured that associates are trained in current procedures
  • Positive work environment by leading by example
  • Resolved customer care complaints
  • Met department sales and performance goals

Cashier

Western Playland
03.2014 - 10.2015
  • Welcome & Greet customers
  • Assisted customers and answered questions
  • Operate cash registers handle cash & credit/debit cards payments
  • Processed rainchecks
  • Operated ice cream stand
  • Cleaned work space

Education

Associate of Applied Science -

Dona Ana Community College
05-2027

Department of Naturopathy And Yoga

HNB Garhwal University
05-2025

High School Diploma -

Santa Teresa High School
05.2014

Skills

  • Excellent customer service
  • Great good-time management skills
  • Customer engagement
  • Delegation
  • Effective Problem solving skills
  • Workplace safety
  • Team training and mentoring
  • Listening skills
  • Office management
  • Goal Oriented
  • Social Media skills
  • Ability to multity-task in a “world-win” retail environment
  • An ease of persuasion
  • Positive attitude and energetic
  • A friendly attitude, willing to help
  • Adaptability and flexibility
  • Self motivation
  • Effective teaching methods
  • Yoga philosophy
  • Attention to detail
  • Continuing education commitment
  • Adjustment and modification proficiency
  • Hands on learner, fast learner
  • Basic math and money handling such as cashier
  • EOD procedures and cash deposits
  • POS software knowledge such as Oracle, UKG/Kronos, ADP, Dutchie, and Microsoft

Certification

  • Certified Yoga Instructor

Interests

  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Running
  • Photography
  • Enjoy participating in yoga for overall physical and mental well-being
  • Getting involved in local advocacy groups to promote positive change in the community

Languages

English
Spanish

Timeline

Product Specialist

Pecos Valley Production
02.2024 - Current

Key Carrier/Backroom Coordinator

TJ Maxx
08.2017 - 02.2024

Apparel Department Manager

Walmart
04.2016 - 06.2017

Cashier

Western Playland
03.2014 - 10.2015

Associate of Applied Science -

Dona Ana Community College

Department of Naturopathy And Yoga

HNB Garhwal University

High School Diploma -

Santa Teresa High School

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Kimberly Lezama