Kimberly L. Heath
Orlando,FL
Summary
Professional with strong background in investigations, customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Fraud Investigation Specialist I
Fl Dept of Children and Families
01.2023 - Current
- This position is responsible for investigation, calculation and recovery of overpayment claims for public assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for Public Assistance applicants/recipients, community complaints or eligibility staff referrals.
Economic Self-Sufficiency Specialist
Fl Dept of Children and Families
09.2020 - 01.2023
- Determined the eligibility of applicants and recipients
for public assistance programs. - The work performed included processing data from electronic sources and entering information
into a computer-based eligibility system under very time sensitive agency and legal requirements. - handled a high volume of work that was deadline driven.
Cook II
Waldorf Astoria
12.2019 - Current
- Prepare fresh food items for Oscars Restaurant and Room Service according to designated recipes and quality standards.
- Operate kitchen equipment safely and responsibly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Practice correct food handling and food storage procedures according to federal, state, local and company regulations
Cook III
Gaylord Palms Resort & Convention Center
02.2019 - 10.2019
- Prepare fresh ingredients for cooking according to recipes/menu.
- Operate kitchen equipment safely and responsibly.
- Helped Executive Chef create and execute special menus for holidays.
- STAR trainer to new hires.
Executive Administrative Assistant
Purina at 24-7 Intouch
08.2018 - 02.2019
- Support Senior Director through maintaining emails, calendar organization and brand preparation for meetings.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Audit escalated calls and determine service support needs while capturing data into a spreadsheet.
- Captured meeting minutes and keeping record of processes, decisions and deadlines.
- Provided daily email updates.
Garde Manager Banquet Cook I
Renaissance Austin Hotel
07.2014 - 07.2018
- Coordinated food preparations, cooking and presentation along with team members.
- Followed standards for product freshness, food safety, refrigeration and sanitation.
- Assisted in training new employees and tempts.
- Reviewed B.E.O.'s for changes or pop-ups and made necessary adjustments to production.
Marketing Specialist
TradeOne Marketing
08.2013 - 09.2015
- Fulfilled and executed local marketing and media requests (newspaper, magazine, radio, TV, local sponsorship/events and online).
- Proofed insertion orders, delivered creative materials to media partners and processing payments.
- Managed co-op program for a regional cellular provider and Volkswagen.
- Performed weekly audits.
- Inbound/outbound communications.
- Approved advertising and marketing initiatives that meet program guidelines.
Office Administrator
National Default Servicing
07.2012 - 03.2013
- Admin assistant to 3 executive staff members which included scheduling meetings, travel plans and outlook calendars
- Acted as office administrator for 60 employees
- Maintained security badges, visitors log and ordering of office supplies
- Performed quality reviews for short sale loan clients using a 120 check point audit and make judgment decisions
- Met exceed daily production to ensure loans do not exceed client's threshold for aging
Education
Culinary of Arts -
Le Cordon Bleu
Austin, Texas07.2014
Bachelor's - Business Management
University of Phoenix
Atlanta, GA10-2008
Medical Administration -
Georgia Medical Institute
Morrow, GA05.2003
Bachelor of Arts - Educational Psychology
Savannah State University
Savannah, GA01-1997
Skills
- Fraud detection
- Data analysis
- Research skills
- Active listening
- Critical thinking
- Data entry
- Customer service
- Strong empathy
Timeline
Fraud Investigation Specialist I
Fl Dept of Children and Families
01.2023 - Current
Economic Self-Sufficiency Specialist
Fl Dept of Children and Families
09.2020 - 01.2023
Cook II
Waldorf Astoria
12.2019 - Current
Cook III
Gaylord Palms Resort & Convention Center
02.2019 - 10.2019
Executive Administrative Assistant
Purina at 24-7 Intouch
08.2018 - 02.2019
Garde Manager Banquet Cook I
Renaissance Austin Hotel
07.2014 - 07.2018
Marketing Specialist
TradeOne Marketing
08.2013 - 09.2015
Office Administrator
National Default Servicing
07.2012 - 03.2013
Medical Administration -
Georgia Medical Institute
Culinary of Arts -
Le Cordon Bleu
Bachelor's - Business Management
University of Phoenix
Bachelor of Arts - Educational Psychology
Savannah State University
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