Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
I have had many Honors from my Employers from cash bonus of 2000.00, wooden plagues.
Timeline
Generic

Kimberly Linkous

Customer Service Rep
Falling Waters,WV

Summary

Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Courteous professional with substantial experience in [Type] industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over [Number] years of experience. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Committed [Job Title] offers [Number] years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings. Responsible [Job Title] with expertise in patient care and proficient in emergency response care. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Trained [Job Title] with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs. Certified in First Aid, CPR and BLS. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.

Overview

29
29
years of professional experience
3
3
Certifications

Work History

Home Care Worker

John Hardy
Martinsburg, WV
06.2016 - Current
  • Administered medication as directed by physician.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Remained alert to problems or health issues of clients and competently responded.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Developed rapport to create safe and trusting environment for care.
  • Scheduled and accompanied clients to medical appointments.
  • Ran errands for patients, did shopping and picked up other necessities.
  • Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
  • Monitored and assisted residents through individual service plans.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Package Handler

FedEx
Martinsburg, WV
08.2017 - 11.2018
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Handled inventory control and cycle counting procedures.
  • Delivered updates on anticipated task completion times.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assembled, sealed and loaded packages into correct trucks.
  • Documented warehouse stock each day and reported inventory totals to supervisor.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Managed efficient transportation of [Type] materials each day across local and state regions.
  • Followed verbal and written instructions to properly move and ship products.

Teacher Asst

BCCAP
Pemberton, NJ
09.2016 - 11.2018
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
  • Distributed tests, assignments and handouts per teacher specifications.
  • Graded assignments and reported individual progress to teacher.
  • Planned, prepared and presented group assignments to encourage collaboration.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Assisted in implementation of new learning tools, systems and materials.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in lessons, curriculum and homework planning.
  • Worked with teacher and administrators to enforce school policies and procedures.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Supported teacher in preparing individualized learning plans for underperforming students.
  • Provided additional mentoring based on student evaluations.
  • Monitored students during quizzes and tests.

Collections Specialist

PARC
West Palm Beach, FL
05.2000 - 08.2015
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and contracts on accounts.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used skip tracing and other techniques to locate debtors.
  • Processed payments and applied to customer balances.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services and collection strategies.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Collected documents and made portfolios for collections accounts.
  • Researched, analyzed and settled [Number] disputes per week.
  • Recorded all information regarding financial status of customers.
  • Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Representative

UPS
West Palm Beach, FL
04.1997 - 10.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Processed [Number] invoices each weeks and mailed documentation to clients.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided ongoing guest service.
  • Validated [Type] and [Type] paperwork to boost [Area of expertise] efficiency.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Entered orders into [Type] computer database system.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effective liaison between customers and internal departments.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
  • Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
  • Implemented and developed customer service training processes.
  • Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recorded actions taken, issues resolved and [Type] information to effectively manage customer accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Created and maintained detailed database to develop promotional sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promptly responded to inquiries and requests from prospective customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed and updated databases to handle customer data.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Handled [Type] customers in fast-paced [Type] setting in coordination with solid team of [Number] customer service associates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Devised workaround solutions for [Type]-related issues.

Education

GED -

Fairmont Heights High School
Capitol Heights, MD
05.2001 -

Skills

Meal planning and preparation

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Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Resolved product issue through consumer testing.

Certification

HHA - Home Health Aide

I have had many Honors from my Employers from cash bonus of 2000.00, wooden plagues.

I have received Employee of the month and Outstanding Attendance as well. These are achievements that I take pride in. Being accountable and dependable representing companies that I have been employed by. Receiving cash bonus of 2000.00 for collecting over a million dollars and representing PARC. I was promoted to a Supervisor position.

Timeline

Package Handler

FedEx
08.2017 - 11.2018

Teacher Asst

BCCAP
09.2016 - 11.2018

Home Care Worker

John Hardy
06.2016 - Current

GED -

Fairmont Heights High School
05.2001 -

Collections Specialist

PARC
05.2000 - 08.2015

Customer Service Representative

UPS
04.1997 - 10.2000

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Kimberly LinkousCustomer Service Rep