Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Linton

Bardstown,KY

Summary

Experienced healthcare professional with strong background in ensuring efficient patient access and administrative processes. Proven ability to collaborate effectively with medical teams and adapt to changing needs. Skilled in managing patient records, scheduling, and providing exceptional customer service. Recognized for reliability and achieving results in high-pressure environments. Team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Known for reliability and adaptability. Ready to bring 44 years of work experience to your team.

Overview

44
44
years of professional experience

Work History

Patient Access Coordinator-Team Lean

Baptist Health Hospital
11.2012 - Current
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
  • Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
  • Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Medical Front Office Coordinator

VNA Nazareth Home Care
08.1981 - 11.2012
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
  • Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
  • Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
  • Expedited claims processing by submitting accurate documentation on a timely basis for optimal reimbursement rates.
  • Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Office Specialist -

Sullivan University
Louisville, KY

Limited Medical Radiography - Radiography

Spencerian College
Louisville, KY

High School Diploma -

Bardstown City Schools
Bardstown Ky
06-1979

Skills

  • Strong organization
  • Patient registration
  • Insurance verification
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team leadership
  • Verbal and written communication
  • Patient check-in
  • Registration and admissions
  • Relationship building
  • Phone and email etiquette
  • Flexible schedule
  • Data entry
  • Medical terminology
  • Team collaboration
  • Customer follow-up
  • Money handling

Timeline

Patient Access Coordinator-Team Lean

Baptist Health Hospital
11.2012 - Current

Medical Front Office Coordinator

VNA Nazareth Home Care
08.1981 - 11.2012

Office Specialist -

Sullivan University

Limited Medical Radiography - Radiography

Spencerian College

High School Diploma -

Bardstown City Schools

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