Ashley Singletary

• Answers calls and responds to inquiries from customers, both internally and externally
• Responds to service request, schedules appointments, provides general information or direct requests to appropriate area
• Complete eligibility assessments and schedule trips
• Records intake information; enters customer data in system; cancel and update accounts
• Maintains records of customer interactions or transactions recording details of inquiries.

• Demonstrated passion for providing superior customer service to our customers and continually seeks to understand the needs of those we serve
• Comprehended policy use, critical thinking and, active listening for proper interpretation of benefits and procedures
• Created accurate and timely member documentation concerning all inquiries taken in accordance to established protocols to ensure resolution is provided and presented in a clear and accurate manner
• Resolved an inquiry on first contact while ensuring that the inquiries have been addressed to the customer's satisfaction by using all resources in an efficient and timely manner
• Created and supported an environment which fosters teamwork, cooperation, respect, and diversity
• Maintained an awareness of all product knowledge information
• Respond positively to support change within the department and the company

• Scheduled appointments for patients interested in weight loss programs
• Responded to emails in a timely manner
• Received inbound/ making outbound calls to patients giving an overview of the program
• Completed call logs and document all call information
• Created patient charts using EMR systems
• Verified insurance to give an estimate of the program and what insurance covers.

• Managed a high-volume of inbound and outbound customer calls
• Addressed and resolved customer product complaints empathetically and professionally
• Defused volatile customer situations calmly and courteously
• Supported to achieve company goals by helping teams to integrate and work together
• Diagnosed technical issues, identifying, and implementing corrective solutions
• Communicated clearly and effectively with users, asking questions and listening actively to responses to develop understanding of technical issues
• Guided users step-by-step through installations and technical fixes via phone call, email, and live chat.

• Managed the opening and closing of store to make sure that all the daily duties are accomplished
• Performed safety check list and go over loss prevention meeting with staff
• Processed customer returns, answer questions regarding merchandise and manage exchanges
• Trained staff how to operate cash register and deliver great customer service
• Addressed customer inquiries and resolve complaints
• Maintained daily reports of all refund transactions and sales and generate a report to district manager
• Reorganized sale floors to meet companies demands
• Stocked and restock inventory when shipment is received
• Handle dweekly schedules when store manager is absent
• Controlled payroll matrix and finalize payroll and the end of the week

· Created an outstanding sales and customer service environment

· Maximized sales through strong floor supervision

· Handled scheduling of staff members

· Managed all aspects of inventory, merchandising, bookkeeping and payroll

· Developed the visual merchandising function

· Implemented structure to maintain consistent visual standards in stores to drive sales

· Performed recruitment and training tasks

· Controlled company assets and promoted shrink awareness through key control, loss prevention measures, and company standards of conduct