Kimberly Lizano-Rodriguez
Woodbridge,VA
Summary
Proven leader at Residence Inn Marriott, adept in revenue management and customer service, excelled by nearly doubling projected revenue and securing key contracts. Fluent in Spanish, skilled in FOSSE and MGS systems, and recognized for problem-solving abilities, consistently surpasses sales goals through strategic planning and client relationship excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Manager
Residence Inn Marriott
Alexandria, VA
11.2022 - Current
- Was promoted from Front Desk Agent after 7 months
- Received 1st Quarter Manager of 2024 recognition.
- Created and presented proposals to potential clients.
- Secured contracts with government, corporate, and association accounts.
- Managed client accounts and relationships.
- Responded to customer inquiries in a timely manner.
- Analyzed financial data related to sales performance goals and objectives.
- Conducted market research to stay current with industry trends and competitive pricing practices.
- Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goal.
- Generated reports of weekly, monthly, quarterly sales activity.
- Exceeded quarterly goals
- Surpassed annual budget expectations by achieving nearly double the projected revenue.
Front Desk Agent
Residence Inn Marriott
Alexandria, VA
02.2022 - 11.2022
- I took reservations over the phone, in person, and via computer for guests, and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in, and answered questions regarding proper use.
- Answered the multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly, and confirmed reservations and identification.
- Used FOSSE system to process reservations, check-ins and check-outs.
- Used GXP to connect with guests who were chatting with us.
- Used MGS to connect to GXP and run GPS
- Stocked the market daily
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Server
Smokey Bones Bar & Fire Grill
Woodbridge, VA
07.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked identification for the minimum age for the sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Responded to customer inquiries promptly.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors enables customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests, or dietary restrictions.
Hostess
Uncle Julio's Rio Grande Cafe
Woodbridge, VA
06.2019 - 03.2020
- Took reservations by phone.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Bachelor of Business Administration - Business Administration
Northern Virginia Community College
Annandale, VA10.2024
High School Diploma -
C.D. Hylton High School
Woodbridge, VA06.2020
Skills
- Billing and payment processing
- FOSSE and MGS systems
- Check-in and checkout procedures
- Contact follow-up
- Review of contracts
- Goals and performance
- Fluent in Spanish
- Contract negotiation
- Revenue management
- Customer service
- Problem-solving abilities
Certification
- Completed the Manager Development Program
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Sales Manager
Residence Inn Marriott
11.2022 - Current
Front Desk Agent
Residence Inn Marriott
02.2022 - 11.2022
Server
Smokey Bones Bar & Fire Grill
07.2021 - 08.2022
Hostess
Uncle Julio's Rio Grande Cafe
06.2019 - 03.2020
Bachelor of Business Administration - Business Administration
Northern Virginia Community College
High School Diploma -
C.D. Hylton High School
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