Kimberly Llanos

TTS Flexcub e Support Apps Support Sr Analyst
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Collaborated with stakeholders to develop a product roadmap that aligned with
business goals, resulting in increased revenue and customer satisfaction
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Align a team of support specialists and provided round the clock production support
for the Flexcube platform, resulting in a reduction of downtime.
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Collaborated with stakeholders to resolve complex technical issues, resulting in
improved system stability a nd reduced customer complaints.
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Implemented new support processes and procedures that improved operational
efficiency by reducing manual effort and increasing automation.
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Data Tracing Process Optimization Advisor
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Analyzed and evaluated business processes, identifying inefficiencies and areas for
improvement
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Collaborated with department managers and subject matter experts to develop and
implement process improvements, resulting in increased efficiency and reduced risk.

• Responsible of troubleshooting and resolve performance issues, planning and implementing changes, including coordination and scheduling with other teams. Experienced working both incidents and requests, creating new environments, installation and infrastructure troubleshooting.
• Other tasks performed: Disaster Recovery test, HDR, RAC in db2, SQL Server and Oracle
• Production of financial reports with direct investment activities, development of strategies for client retention, and revenue creating opportunities for the organization.
• · Database Migrations
• · Updates, installs and database implementation
• · Maintenance and optimization of databases (operation and configuration)
• · Implementation of database mirroring (high availability)
• · Disaster Recovery expertise
• · Creation of Models for Standard procedures.
• · Backups and Scheduling knowledge
• · Cluster troubleshooting and configuration experience

• Accountable of maintain database availability and performance by identifying and resolving database errors, implementing changes, effectively defining requirements. Also sustaining healthy capacity on the environment, and providing technical Support in Oracle and SQL server
• · Database Maintenance and Upgrade
• · Keep data secure by managing accesses, privileges and information.
• · Managing Oracle listeners. (Manage and troubleshooting listener.log Errors).
• · Troubleshooting for issues with logical and physical space. (tablespaces, datafiles, filesystems, etc).
• · Maintaining backup jobs at optimum performance (Monitor filesystem archives and jobs execution).
• · Planning backup and recovery of database information.

• Responsible for monitoring and reporting incidents to the customer. Managing client requests for jobs as requested, as well as troubleshooting, root cause analysis and resolution for errors with a job. Provide shared delivery support on different scheduling technologies:
• · Control-M,
• · Autosys
• · Tivoli
• · UC4
• · SA