Kimberly Lo
Bergenfield,NJ
Summary
Detail-oriented Assistant Manager offers more than 5-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Sales Associate
Marine mart
Camp Pendleton South, CA
03.2016 - 04.2017
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Recommended, selected and located merchandise based on customer desires.
Assistant Manager
Dunkin' Donuts
Cresskill, NJ
09.2017 - 05.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
Cashier
McDonald's
Camp Pendleton South, CA
07.2014 - 02.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
Education
LPN - Nursing
Lincoln Technical Institute - Cromwell
Paramus, NJ02-2024
Skills
- Task Delegation
- Financial Management
- Cost Control
- Money Handling
- Orientation and Training
- Product and Service Knowledge
Timeline
Assistant Manager
Dunkin' Donuts
09.2017 - 05.2021
Sales Associate
Marine mart
03.2016 - 04.2017
Cashier
McDonald's
07.2014 - 02.2016
LPN - Nursing
Lincoln Technical Institute - Cromwell
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