Kimberly C. Lockinour
Chicago,IL
Summary
Customer-oriented Project and Program Manager with extensive experience engaging cross-functional teams, executing large-scale deployments, and optimizing customer service operations. Proven ability to manage high-profile initiatives, engage stakeholders, and drive efficiency in telecommunications, IT, and public service sectors.
Overview
18
18
years of professional experience
Work History
Network Engineer Cooperative (Project-Based Role)
Cisco Meraki
Chicago, IL
01.2024 - Current
- Built network infrastructure from the ground up, ensuring seamless deployment and scalability
- Managed network expansion and infrastructure improvement projects for Cisco Meraki customers
- Conducted training and knowledge-sharing sessions to help clients effectively deploy cloud-managed solutions
- Assisted in developing process improvements for network deployment and security policies
Program Manager (Contractor – Apex Staffing)
Charter Communications
Denver, CO
01.2022 - 01.2024
- Led regional project teams to replace legacy business cable and internet equipment, ensuring seamless High Split implementation
- Managed project execution, ensuring on-time delivery and alignment with corporate goals
- Conducted weekly executive meetings, providing high-level updates, risk mitigation plans, and strategic recommendations
- Developed and delivered detailed PowerPoint presentations for senior leadership to track progress and resolve escalations
- Coordinated with cross-functional teams, including engineering, operations, and field teams, to optimize deployment strategies
- Identified project risks and implemented proactive solutions to minimize delays
Enterprise Services Project Manager
Comcast Business
Denver, CO
01.2015 - 01.2022
- Managed enterprise network deployment projects, ensuring timely completion and compliance with customer requirements
- Directed interdisciplinary teams to execute complex network activations for business clients
- Developed and enforced project timelines, risk management strategies, and stakeholder communication plans
- Led customer implementation calls, addressing technical requirements, deployment logistics, and service expectations
- Collaborated with field operations and engineering teams to optimize service delivery and troubleshoot challenges
- Created status reports and project documentation to support executive decision-making
Technical Support Representative (Contractor)
Dish Network
Denver, CO
01.2014 - 01.2015
- Provided customer-focused technical support, troubleshooting DSL and cable modem connectivity issues
- Assisted customers with billing, payments, and general account maintenance, ensuring accuracy and compliance
- Educated customers on service offerings, troubleshooting steps, and account management for improved satisfaction
- Escalated complex issues to appropriate departments, ensuring timely resolution
- Maintained detailed service records, supporting process improvement initiatives
- Trained new team members on technical troubleshooting and customer service best practices
Sworn Police Officer (Post Certified)
Carbondale Police Department
Carbondale, IL
01.2009 - 01.2013
- Managed critical, high-pressure situations, responding to emergency calls, investigations, and community safety concerns
- Worked closely with citizens, businesses, and agencies, fostering community partnerships and proactive engagement
- Drafted detailed reports and legal documentation, ensuring accuracy and compliance
- Testified in court proceedings, providing professional and accurate case details
- Conducted training sessions on community safety and crisis response
Flight Attendant
Northwest Airlines
Memphis, TN
01.2007 - 01.2009
- Provided exceptional in-flight customer service, ensuring passenger comfort and safety
- Assisted in emergency situations and crisis management, following established aviation protocols
- Educated passengers on safety procedures and in-flight protocols to ensure regulatory compliance
- Maintained a calm and professional demeanor in high-pressure scenarios, including medical emergencies
Education
POST Certification - Police Training Institute
02-2009
Peace Officer Standards and Training Certification
- Top of class honors award
Cisco Meraki CCNA Certification Course
AA - Mass Communications
01.2005
Skills
- Cross-functional collaboration
- Client relationship management
- Vendor management
- Agile methodology
- Stakeholder communication
- Planning and scheduling
- Progress reporting
- Risk assessment
- Advanced problem solving
Affiliations
SPC Alumni Association, Member
Tools And Technologies
Jira, Asana, Trello, Smartsheet, Salesforce, ServiceNow, Zendesk, Freshdesk, Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Google Workspace, Tableau
References
References available upon request.
Languages
English
Native or Bilingual
Timeline
Network Engineer Cooperative (Project-Based Role) - Cisco Meraki
01.2024 - Current
Program Manager (Contractor – Apex Staffing) - Charter Communications
01.2022 - 01.2024
Enterprise Services Project Manager - Comcast Business
01.2015 - 01.2022
Technical Support Representative (Contractor) - Dish Network
01.2014 - 01.2015
Sworn Police Officer (Post Certified) - Carbondale Police Department
01.2009 - 01.2013
Flight Attendant - Northwest Airlines
01.2007 - 01.2009
National Able Foundation - , Cisco Meraki CCNA Certification Course
St. Petersburg College - AA, Mass Communications
University of Illinois At Urbana-Champaign - POST Certification, Police Training Institute
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