Seasoned and self-motivated leader with 14 years of experience in affordable housing and resident services. Driven and dedicated supervisor with the ability to motivate others, and create high-performing teams, while effectively managing resources, utilizing best practices, meeting objectives, and working to enhance existing business processes.
Hi, I’m
KIMBERLY LOEFKE
Pittsburgh,PA
Summary
Overview
18
years of professional experience
1
Certification
Work History
SeniorCare Network, Inc.
Director of Service Coordination
01.2015 - Current
Job overview
- Oversee the Service Coordination Program and directly supervise seven employees
- Assisted in recruiting, hiring and training of team members.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
SeniorCare Network, Inc.
Resident Service Coordinator
01.2010 - Current
Job overview
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
- Developed strong relationships with community partners to enhance available resources for residents.
Home Instead Senior Care
Caregiver
08.2006 - 01.2010
Job overview
- Performed tasks for clients such as meal preparation, walking assistance, and personal care
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided transportation for clients to get to appointments and shopping
- Provided companionship to clients who lived alone and had distant family members.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Lifespan, Inc.
Center Coordinator
04.2009 - 07.2009
Job overview
- Implemented center and community based programs, activities, and classes
- Performed information, referral and outreach activities to identify under-served areas
- Completed SAMS consumer data entry to meet mutual accountability practices.
Lifespan, Inc.
Administrative Agency Support Intern
01.2009 - 04.2009
Job overview
- Attained information on agency operations and scopes of services for Allegheny County
- Gained knowledge of the Social Assistance Management System (SAMS)
- Shadowed all phases of the Care Management operations and service accountability
- Attained an overview of the agency fiscal operations
- Established an understanding of the Community Services Department
- Assisted Regional Managers and Center Coordinators in conducting daily activities.
Education
California University of PennsylvaniaCalifornia, PA
Bachelor of Science from Gerontology
05.2009
University Overview
Skills
- Proficient in Microsoft Office Word, Power Point, Outlook, Publisher, and Excel
- Strategic Planning
- Staff Training/Development
- Performance Evaluation and Monitoring
- Quality Assurance
- Hiring and Retention
- Crisis Management
- Team Leadership
Certification
- Professional Service Coordinator Certification, August 2016
- Community Health Worker Certification, May 2023
Timeline
Director of Service Coordination
SeniorCare Network, Inc.
01.2015 - Current
Resident Service Coordinator
SeniorCare Network, Inc.
01.2010 - Current
Center Coordinator
Lifespan, Inc.
04.2009 - 07.2009
Administrative Agency Support Intern
Lifespan, Inc.
01.2009 - 04.2009
Caregiver
Home Instead Senior Care
08.2006 - 01.2010
California University of Pennsylvania
Bachelor of Science from Gerontology
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