Kimberly Loera
Yucaipa,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Compassionate and experienced in serveral different environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
14
14
years of professional experience
Work History
Life Skills Instructor
Desert Arc Inc
04.2022 - Current
- Assisted disabled adults, to becoming more independent and teaching them life skills. Monthly budgeting, and money management skills. Assisting, to learn to schedule health appointments, picking up prescriptions. Teaching the individual to make a grocery list, anking d practice price comparison while shopping. Also searching for a home to live in, and other things they may need to learn in life. Assisting to schedule meetings with, case workers for quarterly meetings and annual meetings to go over how things are going and goals that have been achieved.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Educated clients about important nutritional habits and how to plan healthy meals.
Mentor
California Mentor Network
05.2016 - 06.2021
- DSP (Direct Support Professional) responsible for clients pickups, drop-offs, and care during program hours. Guiding the clients and helping them to reach their goals. Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters. Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients. Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness. Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes. Attended annual and quarterly meeting with client and caseworkers.
Job Coach
VIP Inc
06.2021 - 04.2022
- Responsible to teach clients/ individuals job skills while working hands on with the client in the warehouse. Helping the client to learning to pallet the totes, peel off labels, put the product to the side. Coach would also help, to unload the totes from the doors, while driving the walki to bring over the pallets full of product. Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history. Enhanced clients' digital literacy, teaching them how to effectively use online job search tools and platforms. Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates. Assisted to attended quarterly and annual meetings with caseworker.
Private Caregiver
Peaceful Hearts Homecare Inc
08.2012 - 6 2018
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Assisted clients with daily living activities for improved quality of life.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
Volunteer
San Bernardino County Department of Social Services
01.2011 - 08.2012
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Kept case files updated, accurate and aligned with requirements.
- Answering phone calls and scheduling appointments.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ09-2025
Medical Assistant Certificate - Medical Field
Summit Career College
Colton, CA06-2012
Higher School Certificate -
Los Osos High School
Rancho Cucamonga, CA06-2007
Skills
- Office Administration
- Microsoft Office
- Case Management
- Reliable
- Database Administration
- Problem-solving skills
- Self-awareness
- Client documentation
- Goal setting
- Life skills counseling
- Documenting sessions
- Case note documentation
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
Timeline
Life Skills Instructor
Desert Arc Inc
04.2022 - Current
Job Coach
VIP Inc
06.2021 - 04.2022
Mentor
California Mentor Network
05.2016 - 06.2021
Private Caregiver
Peaceful Hearts Homecare Inc
08.2012 - 6 2018
Volunteer
San Bernardino County Department of Social Services
01.2011 - 08.2012
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Medical Assistant Certificate - Medical Field
Summit Career College
Higher School Certificate -
Los Osos High School
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