Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Logan

Mountlake Terrace,Washington

Summary

Accomplished Supervisor with a proven track record at Evergreen Goodwill, enhancing operational efficiency and customer satisfaction through expert team leadership and process improvement. Skilled in inventory management and fostering a culture of teamwork, I have significantly contributed to business growth and employee engagement.

Overview

22
22
years of professional experience

Work History

Supervisor

Evergreen Goodwill
04.2015 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Jewelry Production

Evergreen Goodwill
05.2012 - 04.2015
  • Maintained accurate records of inventory levels, assisting with the timely reordering of materials as
  • Identifying, gold and silver and gemstones
  • Sending in high-quality products for online.
  • Enhanced jewelry production quality by implementing precise assembly techniques and attention to detail.
  • Contributed to the development of new jewelry designs by providing input on materials and construction methods.

Customer Service Representative

Evergreen Goodwil
11.2009 - 05.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Manager

Check Into Cash
09.2002 - 12.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Education

Renton Technical College
Renton, WA
11.2005

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Inventory Control
  • Staff Discipline
  • Processes and procedures
  • Operations Management
  • Process Improvement
  • Schedule development
  • Policy Enforcement
  • Inventory Oversight
  • Negotiation
  • Software experience
  • Department organization
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Team building
  • Analytical Thinking
  • Organizational Skills
  • Adaptability and Flexibility
  • Active Listening
  • Professionalism
  • Self Motivation
  • Reliability
  • Task Prioritization
  • Written Communication
  • Team Collaboration
  • Time management abilities
  • Goal Setting
  • Problem-solving abilities
  • Team Leadership
  • Operational Efficiency
  • Customer Relationship Management
  • Inventory Management

Timeline

Supervisor

Evergreen Goodwill
04.2015 - 05.2024

Jewelry Production

Evergreen Goodwill
05.2012 - 04.2015

Customer Service Representative

Evergreen Goodwil
11.2009 - 05.2012

Manager

Check Into Cash
09.2002 - 12.2009

Renton Technical College

Similar Profiles

CREATE PROFILE
Kimberly Logan