Kimberly Looney
Huntsville,AL
Summary
Dynamic Certified Phlebotomy Team Lead with extensive experience at Crestwood Hospital, excelling in blood collection techniques and team leadership. Proven track record of implementing process improvements that reduced patient wait times and enhanced service delivery. Strong communicator with a commitment to safety and compliance, fostering a culture of excellence in patient care.
Healthcare professional prepared for role that demands high standards and results-driven leadership in phlebotomy. Background includes overseeing blood collection processes and improving team efficiency through effective training and support. Known for strong collaboration skills and adaptability to changing needs, ensuring reliable and consistent performance. Key skills include venipuncture proficiency, team leadership, and patient care excellence.
Overview
17
17
years of professional experience
Work History
Certified Phlebotomy Team Lead
Synergy/ Tennessee Valley OB GYN
09.2024 - Current
- Supervised phlebotomy team to ensure compliance with safety protocols and quality standards.
- Trained new staff on blood collection techniques and patient interaction best practices.
- Coordinated scheduling for team members to optimize workflow and meet patient needs.
- Monitored inventory levels of supplies, ensuring availability for efficient operations.
- Implemented process improvements that enhanced turnaround times for lab results.
- Collaborated with healthcare providers to develop customized blood draw protocols for patients with unique medical conditions or challenges.
- Coordinated with other medical professionals to ensure seamless integration of phlebotomy services within the overall patient care plan.
Certified Phlebotomy Team Lead/Lab Charge Tech
Crestwood Hospital
04.2015 - 01.2025
- Led phlebotomy team in daily operations, ensuring compliance with safety protocols and regulations.
- Trained and mentored new staff on best practices for patient care and blood collection techniques.
- Streamlined workflow processes, enhancing efficiency and reducing patient wait times during procedures.
- Conducted quality assurance checks to maintain accuracy in specimen collection and labeling standards.
- Developed and maintained documentation systems to track performance metrics and improve service delivery outcomes.
- Provided input on budget planning for the phlebotomy department, ensuring adequate resources were available for staff and operational needs.
- Improved efficiency within the department by creating clear guidelines for equipment maintenance schedules and daily operational tasks.
- Performed venipuncture, capillary puncture, and other blood collection methods according to established protocols while prioritizing patient safety.
- Ensured compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping practices.
Lead Service Representative/Courier/Phlebotomy Team Lead
LabCorp
05.2014 - 04.2015
- Supervised daily operations, ensuring optimal service delivery and compliance with company standards.
- Trained and mentored new staff, enhancing team performance and knowledge retention.
- Implemented process improvements, reducing turnaround times for patient results.
- Managed customer inquiries and resolved issues efficiently, boosting client satisfaction levels.
- Assisted in designing comprehensive training programs for new hires and ongoing professional development opportunities for tenured staff members.
- Spearheaded efforts to update and maintain internal knowledge bases, providing accurate information for customer inquiries and fostering a culture of continuous learning within the company.
Lab Technician/Phlebotomist/Specimen Processor
Huntsville Hospital
03.2009 - 05.2014
- Conducted routine laboratory tests to ensure accuracy and reliability of results.
- Maintained laboratory equipment, ensuring optimal performance and compliance with safety standards.
- Collaborated with cross-functional teams to streamline sample processing workflows.
- Trained junior technicians on laboratory protocols and best practices for efficiency.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
Education
No Degree - Business Administration And Management
Phillips Junior College
Huntsville, ALHigh School Diploma -
Guntersville High
Guntersville, AL05.
Skills
- Strong communication skills
- Order of draw
- HIPAA compliance awareness
- Blood collection techniques
- Team leadership
- Adaptable to change
- Medical terminology
- Venipuncture expertise
- Cultural sensitivity
- Safety and infection control
- Patient support
- Health and safety
- Data entry
- Technical troubleshooting
- Staff management
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Certified Phlebotomy Team Lead
Synergy/ Tennessee Valley OB GYN
09.2024 - Current
Certified Phlebotomy Team Lead/Lab Charge Tech
Crestwood Hospital
04.2015 - 01.2025
Lead Service Representative/Courier/Phlebotomy Team Lead
LabCorp
05.2014 - 04.2015
Lab Technician/Phlebotomist/Specimen Processor
Huntsville Hospital
03.2009 - 05.2014
No Degree - Business Administration And Management
Phillips Junior College
High School Diploma -
Guntersville High