Kimberly Lopez
San Diego,CA
Summary
Proven track record in enhancing customer engagement and satisfaction at Tahini through exceptional customer service and teamwork. Skilled in cash handling and problem-solving, great at maintaining high efficiency under pressure. Demonstrated leadership by improving team collaboration, contributing to a significant boost in service quality and operational excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Crew Member
Tahini
10.2022 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Restaurant Hostess
The Lunch Box Cafe
05.2019 - 08.2019
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Education
High School - Digital Media And Design
Kearny High School
7651 Wellington St San Diego, CA 92111 United Sta06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
- Interactive communication skills
- Safe Food Handling
- Integrity and Honesty
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Learning Agility
- Hospitality service expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
Tahini
10.2022 - Current
Restaurant Hostess
The Lunch Box Cafe
05.2019 - 08.2019
High School - Digital Media And Design
Kearny High School
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