Kimberly Lopez
Summary
Experienced and accomplished professional with over 5 years of hands-on experience in patient care, bringing strong interpersonal skills, a proven ability to work under pressure, and a commitment to excellence. Eager to leverage my background, adaptability, and work ethic to contribute value in a new and challenging role across any industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Roach Family Dentistry
12.2021 - 09.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Verified insurance eligibility and coverage for patients, ensuring timely processing of claims.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Collected treatment deposits, fees and payments on accounts.
- Received, screened and routed incoming calls.
- Coordinated communication between dental staff and patients, enhancing overall service quality.
Temporary Dispatcher
JLogistics, Inc.
10.2024 - 04.2025
- Coordinated daily dispatch operations to optimize delivery schedules and resource allocation.
- Managed communication between drivers and clients to ensure timely updates and issue resolution.
- Implemented process improvements that enhanced workflow efficiency and reduced delays in service.
- Utilized advanced dispatch software to track shipments and monitor vehicle locations in real-time.
- Managed high-stress situations calmly and effectively, ensuring timely assistance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Nursing Assistant
Garnet Health Medical Center
08.2020 - 12.2021
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Delivered personal nursing assistance in pre- and post-operative settings.
- Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Front Desk Assistant
Orange Nephrology Inc.
09.2019 - 10.2020
- Prepared detailed memos for employees, consistently getting them out on time with high levels of accuracy.
- Trained employees on the new equipment and answered employee technological questions.
- Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
- Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
- Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Direct Support Staff Member
Crystal Run Village Inc.
12.2016 - 10.2018
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
- Documented client progress in charts and logbooks.
- Maintained clean and well-organized environment for client happiness and safety.
- Checked mail, shopped for groceries and handled bill payments. Assisted with allocating small expenses to prepare and assess budgetary needs.
In-Seat Supervisor & Acting VIP Manager
Bethel Woods Center for the Arts
05.2016 - 09.2018
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reviewed applications for open positions and recommended hires.
- Oversaw events hosted for average number of people and provided crowd control.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Selected event materials which aligned with clients' requests and vision.
- Organized venues, budgets, guest lists, catering and event timelines.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Supervised daily operations of the venue, ensuring smooth execution of events and activities.
VIP Waitress and Runner
Bethel Woods Center for the Arts
06.2013 - 06.2016
- Operated POS terminals to input orders, split bills and calculate totals. Collaborated with host, bus person and cook to serve up food and beverage options.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Trained new employees to perform duties.
Education
Associates Degree -
SUNY Sullivan
Loch Sheldrake, NY06-2019
High School Diploma -
Sullivan West Central School District
Lake Huntington06-2016
Skills
- Direct Patient Care
- EMR
- Advertising
- Social Media Coordinator
- Project Management
- Microsoft Office / Computer Skills
- Problem Solving
- Leadership
- Data entry
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Latvian
Elementary
Sign Language
Native or Bilingual
Timeline
Temporary Dispatcher
JLogistics, Inc.
10.2024 - 04.2025
Administrative Assistant
Roach Family Dentistry
12.2021 - 09.2025
Nursing Assistant
Garnet Health Medical Center
08.2020 - 12.2021
Front Desk Assistant
Orange Nephrology Inc.
09.2019 - 10.2020
Direct Support Staff Member
Crystal Run Village Inc.
12.2016 - 10.2018
In-Seat Supervisor & Acting VIP Manager
Bethel Woods Center for the Arts
05.2016 - 09.2018
VIP Waitress and Runner
Bethel Woods Center for the Arts
06.2013 - 06.2016
Associates Degree -
SUNY Sullivan
High School Diploma -
Sullivan West Central School District