Kimberly Lopez
Bronx,NY
Summary
Oriented and approachable Housing Assistant with experience supporting residents, managing administrative tasks, and assisting with housing operations. Strong communication skills with a proven ability to address resident concerns, maintain accurate records, and support a safe, inclusive living environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NYCHA Housing Assistant
NYCHA
11.2024 - Current
- Assisted residents in completing housing applications and navigating eligibility requirements.
- Coordinated property inspections and ensured compliance with safety and maintenance standards.
- Provided administrative support by maintaining accurate records of resident interactions and service requests.
- Facilitated communication between residents and management regarding housing issues and policies.
- Ensured compliance with local housing regulations and guidelines through regular inspections and reporting.
- Contributed to budget management, monitoring expenses, and identifying cost-saving opportunities.
- Participated in ongoing professional development opportunities related to housing assistance best practices.
- Enhanced community living experience, organizing events and activities for residents to foster a sense of belonging.
- Collaborated with team members to streamline processes for processing applications and resolving tenant concerns.
- Monitored community programs to enhance resident engagement and satisfaction within housing developments.
- Trained new staff on operational procedures and best practices for resident assistance services.
- Addressed resident concerns professionally and escalated issues when necessary
- Record Keeping & Data Entry
- Administrative & Office Support
- Resolved issues while maintaining professionalism and empathy
- Managed scheduling, data entry, and administrative tasks
Office Support Assistant
RiverSpring Licensed Home Care Service Agency
02.2021 - 01.2024
- Knowledgeable in HHAeXchange and Focura Software.
- I work with Microsoft; Outlook, Word, and Excel on a daily basis.
- I assist in entering data entry for over 4200 patients every day that includes 485 MD Orders, Plan of Cares, POCs, RN Revisits, UASs, Start of Cares, etc. into HHA eXchange.
- I process payrolls for all 90 RNs, making sure that their notes are submitted for each visit and entered correctly.
- I answer phone calls from patients and employees, and answer any questions for those who are interested in working with us or receiving patient’s services from us.
- I answer emails daily.
- I assist with any project that is given to me by my employers.
- Receive service requests from providers and members
- Receive in-coming calls, address the caller’s needs (providers and members) and/or offer clarification on questions or concerns as related to policy & procedure and benefits
- Strive to provide first-call resolutions to all callers
- Provide superior customer service to all providers and members
- Create and/or complete an authorization shell, generating a reference number.
- Generate denial letters which relate to the member’s ineligibility for services when appropriate
- Generate letters of approval for members and providers, where applicable, utilizing the system’s correspondence module, and selecting the correct letter template according to the members line of business.
- Work efficiently and diligently and meet minimal required performance expectations and quality requirements
- Assist co-workers and other staff as directed.
- Participate in special projects as requested or required.
- Participate in on-going training and staff meetings to enhance job knowledge and skills, and to offer ideas towards the enhancement of the department’s processes.
- Participate in department improvement activities.
- Perform other duties as assigned.
- Meeting with clients and their families to assess their situations. Strengths and barriers
- Creating plans and service plans to address client’s needs
- Admitting new clients by reviewing records, applications and orientation
- Maintain clients records by reviewing case notes, logging events and progress
Phlebotomist Cohen Medical
Clinic Brooklyn, NY
01.2020
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Prepare blood-collecting equipment, draw blood and safety store and transport samples
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimen
- Take and monitor vital signs for upwards of 10-15 patients a day
- Record, manage, and update patient information and medical histories in accordance with HIPAA regulations
- Prep patients for exams and medical procedures
- Administer urinalyses
- Perform EKG measurements of patients
- Perform Spirometer measurements of patients
Lab Technician
New York Presbyterian Brooklyn Methodist
06.2020 - 08.2020
- Planning, setting up and undertaking controlled experiments and trials
- Recording and analyzing data
- Collecting, preparing and/or testing samples
- Analysis and ensuring that samples are prepared in a timely matter
- Planting microbiology specimens
- Performing routine and specialized test
- Recording test information
- Usage of centrifuge to spin down appropriate tubes
- Measures urine test, record volumes, and aliquots for ordered test
- Generates labels via laboratory information systems
- Deliver specimens to appropriate areas
- Maintains cleanliness of the work area and follows established safety and infection control procedures.
- Logs test orders
- Verifies collection list
- Registers patients following proper coding procedures.
Education
Technical Career Institute College of Technology -
Technical Career Institute College of Technology
01.2016
Skills
- Bilingual in English and Spanish
- Microsoft Word, Excel, and Outlook
- HHAeXchange Software
- Focura Software
- Coding and Billing
- MediSOFT
- Blood draws
- Venipuncture procedures Knowledge of medical terminology and human anatomy
- WMS
- Siebel
- EIV/ IVT
- Eservice
- Nycha portal
- DVS
Certification
Manhattan Institute, New York, NY -Phlebotomy-2019
Timeline
NYCHA Housing Assistant
NYCHA
11.2024 - Current
Office Support Assistant
RiverSpring Licensed Home Care Service Agency
02.2021 - 01.2024
Lab Technician
New York Presbyterian Brooklyn Methodist
06.2020 - 08.2020
Phlebotomist Cohen Medical
Clinic Brooklyn, NY
01.2020
Technical Career Institute College of Technology -
Technical Career Institute College of Technology