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Kimberly Lopez
Clarksville,TN
Work Preference
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Neonatal Intensive Care Unit Medical Receptionist
Vanderbilt University Medical Center
01.2026 - Current
- Streamlined the secure entry protocol, ensuring 100% compliance with visitor control policies.
- Maintained accurate patient data in electronic records while coordinating communication between doctors and families.
- Answered a high-volume multi-line phone system, coordinated patient unit logs, and assisted with discharge related clerical tasks while following the HIPAA compliance.
Administrative Assistant & Treatment Coordinator
Roach Family Dentistry
12.2021 - 10.2025
- Managed patient scheduling, appointment confirmations, and front desk operations.
- Verified insurance coverage, pre-determinations and assisted with claim processing.
- Collected payments and managed patient billing inquiries.
- Answered phones, and coordinated communication between staff and patients.
- Maintained organized records and handled incoming correspondence with the “on call” cell phone.
- Increased Treatment Revenue by 53%
Dispatcher
JL Logistics, Inc.
10.2024 - 04.2025
- Coordinated dispatch operations for 8-12 fleet vehicles.
- Communicated with drivers and clients to ensure timely deliveries.
- Monitoring shipments and vehicle locations using dispatch software.
- Resolved scheduling and delivery issues in high-pressure situations.
- Temporary Role
Cardiac Unit Nursing Assistant
Garnet Health Medical Center
08.2020 - 12.2021
- Assisted with daily patient care, including hygiene, mobility, and nutrition support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collected specimens for laboratory testing.
- Maintained medical records and followed care plans under RN supervision.
- Collaborated with healthcare team to develop individual care plans tailored to patient needs.
- Trained new nursing assistants on protocols, safety procedures, and best practices in patient care.
Medical Receptionist & Medical Assistant
Orange Nephrology Inc.
09.2019 - 10.2020
- Managed patient scheduling and appointment coordination, ensuring efficient daily operations.
- Facilitated communication between patients and healthcare providers, enhancing patient experience.
- Maintained office records and handled incoming phone calls.
- Maintained accurate medical records and documentation in compliance with HIPAA regulations.
- Processed insurance claims and verified patient eligibility to streamline billing procedures.
- Implemented workflow improvements that reduced appointment wait times and increased patient satisfaction.
Direct Support Professional
Crystal Run Villages Inc.
12.2016 - 10.2018
- Provided individualized support to clients with developmental disabilities, enhancing daily living skills.
- Assisted in the development and implementation of personalized care plans for optimal client outcomes.
- Maintained documentation and communication between healthcare providers and families.
- Handled bill payments, assisted with allocating small expenses to prepare and assess budgetary needs.
- Facilitated recreational activities promoting social engagement and community integration for clients.
VIP In-Service Supervisor & Acting Manager
Bethel Woods Center for the Arts
06.2013 - 09.2018
- Trained and mentored staff, fostering a collaborative team environment.
- Oversaw daily operations to ensure high-quality customer service and satisfaction.
- Coordinated VIP guest services during concerts and large-scale events.
- Trained new employees on venue procedures and their customer service skills.
- Managed POS Systems, order entry, and payment processing.
- Monitored team's performance and gave feedback when necessary.
Education
Associate's Degree - Health Sciences
Sullivan County Community College
Loch Sheldrake06.2019
Skills
- Organization Strategies
- Managing Databases
- Active Listening
- Medical Terminology
- Patient Relations
- Appointment Management
- HIPAA Compliance
- Microsoft Office
- Front Desk Operations
- Project Management
- Insurance Verification
- Customer Service
- Data Analysis
- Remote Communications
- EMR Systems
- Problem-Solving
- Adaptability
- Attention to Detail
- Leadership
Certification
- Associate’s Degree June 2019 to Present
- BLS, First Aid & CPR Certified February 2026 to February 2028
Languages
English - Fluent
Latvian - Beginner
Spanish - Intermediate
Sign Language - Fluent
Timeline
Neonatal Intensive Care Unit Medical Receptionist
Vanderbilt University Medical Center
01.2026 - Current
Dispatcher
JL Logistics, Inc.
10.2024 - 04.2025
Administrative Assistant & Treatment Coordinator
Roach Family Dentistry
12.2021 - 10.2025
Cardiac Unit Nursing Assistant
Garnet Health Medical Center
08.2020 - 12.2021
Medical Receptionist & Medical Assistant
Orange Nephrology Inc.
09.2019 - 10.2020
Direct Support Professional
Crystal Run Villages Inc.
12.2016 - 10.2018
VIP In-Service Supervisor & Acting Manager
Bethel Woods Center for the Arts
06.2013 - 09.2018
Associate's Degree - Health Sciences
Sullivan County Community College