Kimberly Lorraine
Hermann,MO
Summary
Dynamic sales professional with a proven track record at Dorel Home Furnishings, excelling in account management and customer communication. Achieved significant revenue growth by fostering strong client relationships and implementing effective sales strategies. An exceptional leader skilled in performance tracking and issue resolution, dedicated to driving team success and enhancing customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Coordinator - Contracted
Dorel Home Furnishings
11.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Sales Representative Manager
Carter Culp & Associates - Dorel Home Furnishings
09.2023 - 11.2024
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers by identifying needs and offering appropriate services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Director of Sales Administration
Ameriwood Industries/Dorel Home Furnishings
10.2018 - 06.2023
- I worked with both Sales Team and Operations Team in this role.
- Sales Team
- Worked directly with E-commerce, Brick & Mortar Customers and Sales Representatives on forecasting, setting up new items, inventory control and data entry.
- Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Operations-
- Scheduled and maintained Production scheduling on 250+ items in 3 factories.
- Worked with Forecasting team on monthly projections
- I was the liaison between Sales, Customer Service and Operation's.
Customer Service Manager
Ameriwood Home/Dorel Home Furnishings
02.2010 - 04.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Coordinated with product development team to address frequent customer issues.
- Collaborated with IT department to streamline customer data management.
- Designed incentive programs to motivate staff and improve service levels.
Sales Coordinator
Ameriwood Industries/Dorel Home Furnishings
08.2003 - 06.2010
- Cultivated strong professional relationships with customers and Sales Representatives to drive long term business development
- Delivered quick follow up and resolution with Cuswtome3rs by returning phone calls and emails in a timely manner
- Worked in conjunction with the President of Sales and Outside Sales Representation to maintain growth in product sales
- processed and documented transactions in company data base
- Provided order tracking information and resolved issues when needed
- Communicated with customers regarding back order availability, future inventory and special orders
Education
Fort Zumwalt
O'Fallon, MOSkills
- Customer communication
- Data entry
- Strong enthusiasm
- Exceptional leader
- Sales reporting
- Goal-oriented mindset
- Issue resolution
- Scheduling
- Account management
- Report creation
- Team collaboration
- Team building
- Sales forecastng
- Customer service
- Sales forecasting
- Expense reporting