Kimberly Lotts

• Maintained order within the correctional facility, effectively managing emergency situations and conflicts.* Ensured compliance with legal requirements, adhering to established policies and procedures for inmate management.* Coordinated with other law enforcement personnel to exchange information.* Received and inspected mail, property, and funds from visitors on behalf of designated inmates.* Established positive working relationships and maintained boundaries with resident offenders.* Built solid relationships with staff and residents to keep the institution safe and secure.* Provided assistance and guidance to inmates regarding daily activities.* Investigated and responded to incidents of inmate misconduct.* Transported inmates to and from court hearings, medical appointments, and other locations.* Assisted in intake and release of inmates.* Documented inmate behavior and activities in logbooks.* Supervised inmates during meals, recreation, and other activities.* Conducted security checks of inmates and living areas.* Made rounds at specified intervals, conducted head counts, and roll calls.* Prepared reports to document incidents and violations.* Enforced rules and regulations to maintain order among inmates.* Responded to emergency situations and de-escalated hostile confrontations.* Interviewed inmates to obtain information and assess needs.* Assisted in the development of procedures and policies to maintain peace and order in the facility.* Inspected work sites and crew trucks for contraband, cleanliness, and safety.* Tracked inmates through head counts, visitor logs, and scheduled activities.* Observed behavior of residents individually and in groups.* Prepared, processed, and maintained forms, reports, logs, records, and activity journals.* Conducted routine and emergency head counts.* Searched cells of inmates to identify and confiscate contraband and prohibited items.* Collaborated with fellow officers.

Provide excellent customer services

• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Keep tables clean and tidy at all times
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Generated reports detailing findings and recommendations.
• Observed packing operations to verify conformance to specifications.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Managed a crew of 3 or 5 technicians on a job site
• • Handled the authorization and coordination with the Customer
• • Insured that the job and inventory process was accurately

• Aided in the design and execution of email campaigns, driving higher engagement rates from prospects.
• Maintained client information and accounts in company databases.
• Engaged with customers to build business relationships.
• Made weekly contact with current lead sources
• Made out bound calls to businesses that are potential referral sources
• Surveyed other restoration companies to what type of restoration they do.
• Made 40-50 out bound calls per day
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