Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Loughran

York,United States

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

28
28
years of professional experience

Work History

Physician Office Assistant Team Lead

Wellspan Health - Cardiology
York, PA
03.2024 - Current
  • Disseminates work to staff, establishes priorities, and resolves problems related to day to day operations.
  • Assists the management team in identifying areas of improvement.
  • Engages staff to use recommended improvement tools.
  • Provides guidance to staff in the release of medical information policies and procedures.
  • May submit payroll information in manager's absence or as assigned.
  • Promotes safety, reporting and assists staff in reporting events that impact patients safety.

Front Office Assistant - Team Lead

Wellspan Pediatrics - Joppa Road/Shrewsbury
York, PA
04.2017 - 03.2020
  • Disseminates work to staff, establishes priorities, and resolves problems related to day to day operations.
  • Led extensive training and facilitated professional development of all front office staff through monthly and weekly check-ins.
  • Assists the management team in identifying areas of improvement.
  • Managed billing work queues, registration work queues, and error work queues
  • Engages staff to use recommended improvement tools.
  • Provides guidance to staff in the release of medical information policies and procedures.
  • May submit payroll information in manager's absence or as assigned.
  • Promotes safety, reporting and assists staff in reporting events that impact patients safety.

Front Office Assistant - Team Lead

Pediatric Care of York
York, PA
04.1996 - 04.2017
  • Disseminates work to staff, establishes priorities, and resolves problems related to day to day operations.
  • Led extensive training and facilitated professional development of all front office staff through monthly and weekly check-ins.
  • Assists the management team in identifying areas of improvement.
  • Managed billing work queues, registration work queues, and error work queues
  • Engages staff to use recommended improvement tools.
  • Provides guidance to staff in the release of medical information policies and procedures.
  • May submit payroll information in manager's absence or as assigned.
  • Promotes safety, reporting and assists staff in reporting events that impact patients safety.

Education

High School Diploma -

Central York High School
York, PA
06-1984

Skills

  • Strong communication abilities
  • Electronic Health Records Management
  • Patient Scheduling
  • Quality assurance standards
  • Medical terminology proficiency
  • Stress management techniques

Timeline

Physician Office Assistant Team Lead

Wellspan Health - Cardiology
03.2024 - Current

Front Office Assistant - Team Lead

Wellspan Pediatrics - Joppa Road/Shrewsbury
04.2017 - 03.2020

Front Office Assistant - Team Lead

Pediatric Care of York
04.1996 - 04.2017

High School Diploma -

Central York High School

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Kimberly Loughran