Kimberly Love
Erie,PA
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 11+ years of related experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Secretary
AHN St. Vincent
Erie, PA
12.2010 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Developed training protocols for new unit secretaries.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Kept detailed records of office inventories and placed $[Amount] orders for more supplies.
Education
High School Diploma -
East High School
Erie, PA06.1987
Skills
- Office Supplies and Inventory
- Nursing Unit Operations
- Organization and Time Management
- Incoming Call Management
- Call Transfers
- Unit Wellness
- Incoming Call Reception
- Collecting Patient Specimens and Tests
- Current Medical Assistant Certification
Certification
- CNA - Certified Nurse Assistant
Timeline
Unit Secretary
AHN St. Vincent
12.2010 - Current
High School Diploma -
East High School
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