Kimberly Love
New Palestine,IN
Summary
Dynamic ERP Business Analyst with a proven track record, excelling in requirements gathering and stakeholder management. Adept at implementing system enhancements and driving process improvements, I leverage Jira and ServiceNow to deliver impactful solutions. Recognized for enhancing operational efficiency and providing exceptional training to end users.
Overview
21
21
years of professional experience
Work History
ERP Business Analyst III
Current Employer will provide/ hiring process
, North Carolina
08.2022 - Current
- Recommend process improvements and policy modifications to enhance customer service and operational efficiency.
- Coordinate with technical and functional teams to implement system upgrades, ensuring thorough documentation and effective communication of processes and results.
- Conduct testing to ensure applications are working as expected.
- Analyze and document business requirements for system enhancements, develop comprehensive test plans, and guide stakeholders through approval processes for system implementation.
- Provide support for system issues, generate and maintain reports, and contribute to projects aimed at improving data integrity and quality levels through adept change management.
- Provides training for end users.
- Worked with Agile, Scrum, Kanban, Waterfall.
- Point of contact between users and developers.
- ERP systems Oracle, PeopleSoft, Serenic, Tableau.
Consultant/Business Analyst
Confidential/will provide hiring process
Indianapolis, IN
01.2014 - 08.2022
- Facilitated effective communication between clients and technical teams to collect accurate system requirements and document functional specifications.
- Developed and executed test cases, scripts, and ensured comprehensive UAT of ERP systems prior to production deployment for FSCM and HRMS.
- EProcurement process Product/Item to Accounts Payable including Request for Quotes.
- Conducted personalized training sessions and updated instructional materials to enhance end-user proficiency in PeopleSoft modules.
- Provided essential tier 1-3 support, resolving helpdesk inquiries and assisting with system and policy enhancements.
- Analyzed and resolved security and access issues, contributing to the successful year-end financial closing for clients.
- Worked with Agile, Lean, Scrum, Kanban, Waterfall.
- ERP systems Oracle, PeopleSoft.
- Lead Projects to ensure tasks are assigned and completed.
- Lead daily stand-ups to keep management and clients up to date.
Business Analyst
Confidential will provide/ hiring process
Indianapolis, IN
04.2013 - 01.2014
- Analyzed and documented Business Process Requirements (BPR) and Software System Requirements (SSR) to facilitate effective communication between end-users and technical teams, ensuring project specifications were clearly understood and met.
- Developed and executed test cases and scripts, managed defect prioritization, and maintained system problem tracking to adhere to project deadlines and accuracy standards.
- Led the redesign of onboarding processes for Oracle PeopleSoft Enterprise Financial Management 9.1, including training users in Purchasing processes and recommending improvements to system applications and business workflows.
- ERP systems Oracle, PeopleSoft, INDYGIS, BOYCE systems.
- Completed projects using ServiceNow.
- EProcurement process Product/Item to Accounts Payable including Request for Quotes.
Student Financial Services
Brown Mackie College
Indianapolis, IN
11.2011 - 03.2013
- Developed and finalized personalized financial plans for students, ensuring efficient management of Title IV reports, Accounts Receivable, and stipend fund distribution within a 14-day timeframe.
- Conducted comprehensive audits of graduate files and repack files to identify previous balances or credits and provided technical support for software issues to students and faculty.
- Lead Projects to completion.
- Project Manager to ensure projects were completed on time.
Financial Aid Advisor/Coordinator
ITT Online Programs
Indianapolis, IN
04.2008 - 10.2011
- Counseled students on alternative loan programs and assisted with the completion of financial aid applications, ensuring clarity and accuracy.
- Analyzed financial data using spreadsheet and statistical software to identify trends and develop financial forecasts, contributing to effective financial planning and resource allocation.
- Collaborated with faculty, tutors, and Admissions Representatives to provide comprehensive support to students, including academic success strategies and resolution of system errors.
Customer Sales/Business Analyst
SallieMae
Indianapolis, IN
10.2004 - 04.2008
- Analyzed and streamlined customer data, ensuring seamless integration across systems for enhanced operational efficiency.
- Developed and documented functional specifications, consistently delivering project deliverables to support post-implementation enhancements and system upgrades.
- Facilitated communication between business and technical teams, effectively resolving issues and aligning system functionalities with client needs.
Education
Project Management -
Indiana Wesleyan University
01.2024
Master of Management - Management
Indiana Wesleyan University
01.2009
Bachelor of Business Information System - Business Information System
Indiana Wesleyan University
01.2007
Skills
- Jira
- Confluence
- ServiceNow
- Project Management
- Problem-Solving
- Requirements Gathering
- Stakeholder Management
Timeline
ERP Business Analyst III
Current Employer will provide/ hiring process
08.2022 - Current
Consultant/Business Analyst
Confidential/will provide hiring process
01.2014 - 08.2022
Business Analyst
Confidential will provide/ hiring process
04.2013 - 01.2014
Student Financial Services
Brown Mackie College
11.2011 - 03.2013
Financial Aid Advisor/Coordinator
ITT Online Programs
04.2008 - 10.2011
Customer Sales/Business Analyst
SallieMae
10.2004 - 04.2008
Project Management -
Indiana Wesleyan University
Master of Management - Management
Indiana Wesleyan University
Bachelor of Business Information System - Business Information System
Indiana Wesleyan University
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