Summary
Overview
Work History
Education
Skills
Accomplishments
Knowledge And Skills
Additional Information - Soft Skills
Reason For Unemployment
How I Can Make A Difference
Certification
Languages
Timeline
Generic

Kimberly Love

Customer service Representative
Atlanta,GA

Summary

I'm ready and willing to bring my dedication, enthusiasm, and skills to your organization. With experience in various fields such as customer service, warehouse management, and caregiving, I bring a diverse skill set to the table. I am proficient in Microsoft Office Suite, have strong organizational skills, and excel in communication and leadership. I am a team player who is adaptable, creative, and able to problem-solve effectively. I am confident that my background and experience make me a strong candidate for any customer service or administrative role.

Highly motivated and versatile professional with a strong background in customer service, clerical duties, and caregiving. After a period of personal growth and self-development, eager to return to the workforce and make a positive impact by utilizing my diverse skill set and passion for helping others. Proven ability to adapt to new environments and tasks quickly while providing excellent service and maintaining strong attention to detail. Focused on contributing to a supportive work environment, enhancing efficiency, and promoting professional growth for myself and others.

Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Caregiver Assistant (Temp)

A One Homecare/Staffing Agency
08.2022 - 08.2022
  • Provided personal care including dressing, bathing, and medication assistance.
  • Performed housekeeping duties, meal preparation, and companionship.
  • Scheduled appointments and provided transportation for errands and doctor visits.
  • Offered emotional support and monitored clients’ wellbeing.

Customer Service Representative

Fresh Start Company
02.2018 - 06.2022
  • Managed front desk operations, including answering calls, bookkeeping, and clerical tasks.
  • Ensured efficient appointment scheduling and coordinated payroll activities.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

PVD Personal Vehicle Delivery Driver

UPS
11.2021 - 02.2022
  • Loaded and unloaded packages into a personal vehicle using a scanner device for efficient delivery.
  • Utilized navigation GPS for accurate and timely completion of delivery routes.
  • Drove 100 miles per week and performed minor vehicle repairs as needed.

Sortation Associate

JOBS
05.2020 - 01.2022
  • Sorted and stowed packages while utilizing smart devices and managing apps.
  • Scanned barcodes and handled package pickups and drop-offs.
  • Assisted supervisor in managing the divert sorting department and provided guidance to employees.
  • Organized packages for customer shipments, ensuring accuracy and efficiency.

Education

Class D License - Security Officer

Pat Mike Security School
Lake Worth, FL
04.2014

Diploma - General Education

Florida Virtual Vocational High School
09.2008

Desktop Publishing -

Turner Job Corps
Albany, GA
09.2007

High School - General Education

William T Dwyer
Jupiter, FL
11.2006

Skills

  • Warehouse experience
  • Stocking
  • Loading
  • Unloading Packages
  • Stow Buffing
  • Picking
  • Assembly
  • Adaptive Team Player
  • Supervisor experience
  • Food Processing
  • Food Preparation
  • Fast food
  • Retail
  • Cashier
  • Sales
  • Cleaning
  • Delivery Driver
  • Regional/Commercial Driving
  • Customer Service Expert
  • Strong Organizational skills
  • Computer Networking
  • Network Support
  • Help Desk
  • Active Directory
  • Telecommunications skills
  • Telemarketing
  • Remote Access Software
  • Microsoft PowerPoint
  • Microsoft Illustrator
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Frontpage
  • Microsoft Excel
  • Microsoft Teams
  • Microsoft Dynamics Navision
  • Dementia care
  • Social interaction
  • Safe driving
  • Grooming assistance
  • First aid and safety
  • Bathing assistance

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Knowledge And Skills

  • Warehouse experience, Stocking, Loading, Unloading Packages, Stow Buffing, Picking, Assembly, Adaptive Team Player, Supervisor experience, Food Processing, Food Preparation, Fast food, Retail, Cashier, Sales, Cleaning, Delivery Driver, Regional/Commercial Driving, Customer Service Expert, Strong Organizational skills
  • Computer Networking, Network Support, Help Desk, Active Directory, Telecommunications skills, Telemarketing, Remote Access Software
  • Microsoft: PowerPoint, Illustrator, Word, Outlook, Frontpage, Excel, Microsoft Teams, Microsoft Dynamics Navision, etc.

Additional Information - Soft Skills

Negotiation, Presentation, Promoting, Confidence, Achievement, Inspiring Trust, Motivation, Coordination, Open Mindedness, Responsibility, Proactiveness, Positivity, Calibration, Coordination, Influencing, Support - Strong and Heavy, Active listening, Prioritizing, Decisions, Analysis, Imagination, Inspiration, Innovation, Curiosity, Consulting, Diplomacy, Mentoring, Auditing

Reason For Unemployment

Took a break from the workforce to focus on personal responsibilities, including family care and health concerns. Used this time to recharge and prioritize well-being, demonstrating a commitment to work-life balance and self-care.

How I Can Make A Difference

  • Bringing a positive attitude and enthusiasm for helping others, fostering a supportive and motivating work environment.
  • Providing exceptional customer service, ensuring client satisfaction and retention.
  • Utilizing strong organizational skills and attention to detail to maintain efficient and accurate operations.
  • Supporting and mentoring new team members in their professional growth.
  • Adapting to new roles and responsibilities, promoting company growth and success.

Certification

  • PCA - Personal Care Aide
  • Desktop Publishing, Turner Job corps - 2yrs
  • Class D Security Officer License - 1 1/2 yrs

Languages

English

Timeline

Personal Caregiver Assistant (Temp)

A One Homecare/Staffing Agency
08.2022 - 08.2022

PVD Personal Vehicle Delivery Driver

UPS
11.2021 - 02.2022

Sortation Associate

JOBS
05.2020 - 01.2022

Customer Service Representative

Fresh Start Company
02.2018 - 06.2022

Diploma - General Education

Florida Virtual Vocational High School

Desktop Publishing -

Turner Job Corps

High School - General Education

William T Dwyer

Class D License - Security Officer

Pat Mike Security School
Kimberly LoveCustomer service Representative
Profile generated at LiveCareer.com