Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Fort Worth Independent School District
09.2022 - 01.2024
Assist parents in understanding how to effectively utilize resources to maximize their child's academic success
Assist students with mobility needs such as lifting, positioning students, lifting in and out of wheelchairs and adaptive equipment, loading and unloading on bus, transporting students in and around campuses for special activities
Provided support to help students with special needs learn and grow
Assisted teachers with classroom management and document coordination to maintain a positive learning environment
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Freight Coordinator
A1 Plus Logistics
08.2019 - 12.2022
Accept consumers and business client phone calls and emails to coordinate delivery schedules and logistics
Schedule truck drivers, delivery vehicles, best traffic routes, and ideal delivery timeframes
Developed strategies to reduce overall shipping costs while maintaining high-quality service
Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service
Utilized logistics software to manage, monitor and track shipments from origin to destination.
Field Liaison Specialist/Customer Service Representative Analyst
United Health Group
05.2015 - 05.2021
Receive all phone calls related to new add-on's
Add all new members and recalculate premium
Generate new membership policies, and documentation reflecting new changes
Review health and dental policy benefits and networks
Review, Resolve and Respond to all inquiries related to benefits and premiums
Evaluate and audit of claims to process or reprocess by ICD-10/HCPCS/CPT codes
Working knowledge of AS400 and JWALK
Provide guidance, instructions, directions, and leadership to UHG Team.
Case Worker
State of Texas Department of Health and Human Services
02.2015 - 05.2015
Accurately determines eligibility for Temporary Assistance for Needy Families, Food Stamps and/or Medicaid
Interview clients, document information gathered, determine benefits, verify case data, explain program benefits and requirements
Review eligibility of clients for ongoing services
Maintained high level of client confidentiality, following strict guidelines, and recommendations
Assessed needs of each client and recommended appropriate services and resources.
Procurement Team Lead/Analyst
Corvel Corporation
04.2013 - 01.2015
Provide guidance, instruction, direction and leadership to UHG Team
Monitors the quantitative and qualitative of analyst production
Implement and compile various techniques and tools to support task performance to assist UHG Team in their daily work operations
Assist co-workers, supervisors, or management to accomplish production goals
Assist in training and development of analyst(s)
Review of medical bills for multiple states and lines of business and navigate Medcheck Select and MedcheckT system
Perform data verification processes for documents collected
Collect and submit accurate documents for postpaid and prepaid accounts.
Information Verification Specialist
Corner Stone Staffing, Equifax
09.2012 - 02.2013
Input alphabetic, numeric, or symbolic data from source documents into computer
Compare data entered with source documents, or re-enter data in verification format on screen to detect errors
Compile, sort, and verify accuracy of data.
Office Manager/ Internship/ Student Assistant
University of Alaska Anchorage, TRiO Program
03.2003 - 12.2009
Provide clerical and administrative support to the TRIO director, fiscal manager, and 15 additional TRIO staff members, scheduling appointments for advisors, taking care of the monthly calendar
Responsible for department payroll documentation, including travel purchases and leave requests, job forms, and time sheets
Maintain Educational Opportunity Center databases
Constructed Administrative Assistant Manual for Educational Talent Search
Provide support and mentorship for Upward Bound and Educational Talent Search staff and students during the summer programs
Provide academic guidance & postsecondary education assistance for Educational Opportunity Center.
Education
Bachelor of Science - Human Services
Columbia College
08.2024
Associate's degree - Human Services
University of Alaska Anchorage
08.2009
Skills
IEP compliance
Teacher Assistance
Learning Disabilities Support
Classroom Organization
Behavioral support
Health and safety
Care Planning
Multicultural Sensitivity
Certification
CPR, AED, for Children, Infants, and Adults Exp 11/2025
Notary Public Commission Exp 4/2026
Texas Educational Paraprofessional III Exp 9/2024
Affiliations
Great Commission Baptist Church - Faith in Action Volunteer
Malachi's Heart Donation Program - Member
National Organization for Human Services – Student
Desired Locations
Fort Worth, United States
Job Related Training
Computer Literate, Internet, Access, Microsoft Family,10-key by touch, file management: alphabetically, alphanumerically
Organizational skills, spreadsheets, and word processing applications
Assist in the daily management of the office, coordinating the workload and assisting staff with workload
Ability to organize and prioritize workload and meet deadlines in a timely manner
Sensitive to communicate with diverse population, able to respond professionally to sensitive situations
Ensure confidentiality of pertinent client information, following policies and procedures
Answer multi-line phone system, and able to multi-task in a fast-paced environment