Kimberly Ludwig
Chesapeake,VA
Summary
Proven leader in sales and project management with a track record customer service at TLD America. Skilled in sales reporting and problem-solving, successfully implemented process improvements, reducing costs and order processing times. Excelled in fostering key account relationships and leading teams to exceed targets through effective collaboration and strategic planning.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales Administration Manager
TLD America
01.2023 - Current
- Record and update all sales data
- Generate detailed sales reports to identify trends and areas for improvement, leading to more informed decision-making processes.
- Established strong relationships with key clients, fostering long-term business partnerships and increased loyalty.
- Implemented process improvements to increase efficiency within the Sales Administration department, resulting in time savings and cost reduction.
- Prepare budgets for Area Sales Managers.
- Reduced order processing time with improved organization and documentation of client information.
- Monitored compliance with company policies and procedures as well as legal regulations pertaining to sales activities, minimizing risk exposure.
- Enhanced customer satisfaction by providing efficient and timely support to the sales team.
Project Manager
ALVEST
11.2021 - 01.2023
- On project team to implement a new ERP system for the Alvest Companies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Traveled to our other factories to work with and help identify specific needs for their operations.
Project Manager, Client Services
TLD America
08.2019 - 10.2021
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
Spare Parts Manager
TLD America
01.2016 - 08.2019
- Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
- Maintained and analyzed ERP database to facilitate sales strategies and study customer ordering behavior.
- Coordinated with other departments to ensure smooth integration of new equipment into the inventory system, preventing any delays in usage due to lack of available parts.
- Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
- Managed the budget effectively, optimizing spending on necessary components while minimizing waste and excess inventory.
- Established a successful cross-training program within the spare parts team, increasing overall productivity and reducing reliance on specific individuals.
- Introduced an effective warranty tracking system that helped manage claims promptly and recover costs from manufacturers.
- Managed Customer Service team and provided clear guidance and direction.
- Supervised warehouse operations efficiently, promoting safety protocols and adherence to regulatory guidelines among team members.
- Reduced lead time on urgent orders by maintaining accurate stock levels and negotiating expedited shipping agreements with vendors.
Education
No Degree - Business Management
Manchester Community College
Manchester, CT09.2016
High School Diploma -
Twin Valley High School
Elverson, PA06.1984
Skills
- Sales operations
- Key Account Management
- Sales process optimization
- Sales Reporting
- Sales Support
- Budgeting and financial planning
- Sales performance tracking
- Sales Administration
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Sales Administration Manager
TLD America
01.2023 - Current
Project Manager
ALVEST
11.2021 - 01.2023
Project Manager, Client Services
TLD America
08.2019 - 10.2021
Spare Parts Manager
TLD America
01.2016 - 08.2019
No Degree - Business Management
Manchester Community College
High School Diploma -
Twin Valley High School
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