Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kimberly Luevano

Kimberly Luevano

Gilbert,AZ

Summary

Professional advancement and the utilization of customer service, technical, and organizational skills. Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.

Overview

10
10
years of professional experience

Work History

Property Manager

Avenue5 Residential
Phoenix, AZ
07.2024 - Current
  • Implemented successful leasing strategies resulting in consistently high occupancy rates across a portfolio of more than 422 units.
  • Assessed rental applications, conducted background checks, and made decisions on prospective tenants' approval or denial according to set standards.
  • Ensured all maintenance requests were managed within the stipulated time frame.
  • Streamlined procurement of services for repair works, renovation projects and landscape maintenance in collaboration with external vendors.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Ensured competitive pricing structures by regularly monitoring market trends for units under management.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Enhanced customer satisfaction by assisting with inquiries and addressing requests.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Developed strategies to enhance community engagement.
  • Stayed updated with current developments in the digital space through research and proactively made necessary adaptations.
  • Designed creative themes for each event that would attract new audiences.
  • Provided leadership and guidance to a team of 10+ employees responsible for executing event tasks.

Property Manager

Avenue5 Residential
Tempe, AZ
06.2023 - 07.2024
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Managed diverse administrative, financial and documentation requirements.
  • Develop and implement marketing strategies to attract tenants
  • Monitor and enforce compliance with rental agreements, lease terms, and applicable laws.
  • Managed the budget and financial operations of the property, achieving a 10% reduction in operating costs and a 5% increase in net operating income.
  • Prepared and submitted monthly financial reports, analyzing key metrics and identifying cost-saving opportunities, resulting in a 10% increase in overall profitability.
  • Analyze financial performance of a property with 500+ units

Assistant Community Manager

Cardinal Group Management
Tempe, AZ
08.2022 - 06.2023
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Updated resident accounts with latest personal information and recent payments.
  • Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Built relationships with service vendors
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Processed invoice payments and recorded information in account database.
  • Established reporting criteria and standards to effectively maintain data integrity.
  • Assessed and prioritized departmental reporting needs, functions and strategies and reported findings to management.

Assistant General Manager - Student Housing

The Scion Group
Tempe, AZ
03.2021 - 03.2022
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Negotiating the vendor and contract service agreements and monitoring day-to-day operations.
  • Maintaining constant communication with residents to strive for company goal of zero delinquency at end of the month.
  • Building relationships by providing excellent customer service to residents, potential tenants, and vendors.
  • Maintaining property, conducting an investigation and resolving the tenant complaints, performing the inspection in vacant units.
  • Assisting the Property Manager in the overall operation of the property, day-to-day implementation of policies, procedures, and programs.
  • Preparing monthly reports, attending magisterial hearings, preparing tenant information letters.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Kept records of correspondence with residents and tenants.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Lead Digital Specialist/ PM

Vyrl Marketing
Scottsdale , AZ
06.2020 - 03.2021
  • Develop and manage the local brands and corporate websites, and lead in the development of strong and positive brands and corporate image on digital.
  • Developed and implemented strong marketing strategies for each property.
  • Conducted meetings that included company executives, Home Owners Association Board Members, and community.
  • Successfully managed 72 properties, while investigated complaints, disturbances, violations, emergency situations and responded to them accordingly and effectively.
  • Recruited and hired an effective staff for leasing to provide digital concierge services for properties and training support standards and procedures to provide high level of customer service.
  • Responded to all digital leads in Salesforce and distributed leads to correct properties.
  • Maintains intimate knowledge of lease agreements and ensures compliance from accounting.
  • Developing, Mentoring, leading and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.

Leasing Consultant

Avenue5 Residential
Scottsdale, AZ
05.2018 - 06.2020
  • Performed administrative duties such as rent collection, communicating with tenants via written correspondence, and administering lease closings.
  • Followed-up with prospective tenants, process and verified eligible tenant applications.
  • Maintained units to ensure market-readiness, coordinated and led apartment tours while answering questions, and highlighted selling features.
  • Assisted in the development of marketing plans, social media, and building flyers for community events.
  • Accepted rent payments,security deposits and prorated move out/move in fees.
  • Communicated with tenants to provide information and address their complaints/concerns.
  • Utilized Microsoft Word, Excel, and PowerPoint, converted all tenant files from MS Access software to Yardi.

Community Manager

Tuscany properties LLC
Phoenix, AZ
05.2016 - 05.2018
  • Responsible for all aspects of the day-to-day operations of the property, including administrative duties, collections, ordering, marketing, all resident relations and retention.
  • Dealing with any property maintenance requirements and preparing maintenance to-do list for the day.
  • Managing suppliers and third party contractors.
  • Delivering reports to the senior management board on any findings.
  • Manage social media campaigns including day to day activities through posting, writing editorial, promotions with unique, fun engaging content.
  • Assists with hiring, training, coaching, and evaluating on-site associates.
  • Review and reconcile accounts payable and receivable.
  • Develop and administer complete and accurate annual budgets.
  • Familiar with multi family and fair housing, and vouchers such as hominc, BPI, and Section 8.

Leasing Manager

Greystar
Mesa, AZ
10.2015 - 05.2016
  • Developed annual marketing budgets, forecasts, sales and marketing plans, and reconciled marketing and advertising cost to ensure compliance.
  • Manage leasing operations, all sales and leasing transactions, marketing initiatives, lease renewals, lease signing.
  • Supervise and train leasing agents and administrative staff.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed personal and team leasing goals and incentives to motivate leasing staff.
  • Submitted weekly reports, including weekly market surveys to upper management.
  • Maintained original lease and renewal files for leasing office and performed file audits when needed, ensuring the leasing numbers reported in management software were accurately reflective.

Leasing Consultant

Garden Communities
San Diego, CA
07.2014 - 10.2015
  • Maintained professional communication with residents, applicants, and representatives of other companies.
  • Assisted in community advertising preparation and maintained required online postings.
  • Maximized occupancy through sales techniques and customer service.
  • Entry of information into internal resident database.
  • Responsible for completing applications, to ensure all background checks, deposits, and all lease paperwork is completed in accordance with all legal requirements and company policy.

Education

Associate in Engineering Technology -

University of California, Los Angeles
City Of Los Angeles, CA
05.2016

Steele Canyon High School

Skills

  • Business Leadership
  • Verbal and Written Communication
  • Sales Promotion
  • Problem Solving
  • Superior Customer service
  • Superior Multitasking skills
  • Superior Administrative Skills
  • Excellent Organizational skills
  • Quickbooks
  • Effective Management Skills
  • Excellent Interpersonal Skills
  • Experience In Yardi/CRM
  • Microsoft Outlook
  • Microsoft Office
  • Data management
  • formulas, pivot tables, VBA macros, and other tools to create reports and perform calculations in Microsoft Excel
  • Local and state regulations governing rent collection and eviction procedures
  • Fair Housing Mandates
  • Maintenance Oversight
  • Client Relations
  • Vacancy Marketing
  • Operations Management

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Property Manager

Avenue5 Residential
07.2024 - Current

Property Manager

Avenue5 Residential
06.2023 - 07.2024

Assistant Community Manager

Cardinal Group Management
08.2022 - 06.2023

Assistant General Manager - Student Housing

The Scion Group
03.2021 - 03.2022

Lead Digital Specialist/ PM

Vyrl Marketing
06.2020 - 03.2021

Leasing Consultant

Avenue5 Residential
05.2018 - 06.2020

Community Manager

Tuscany properties LLC
05.2016 - 05.2018

Leasing Manager

Greystar
10.2015 - 05.2016

Leasing Consultant

Garden Communities
07.2014 - 10.2015

Associate in Engineering Technology -

University of California, Los Angeles

Steele Canyon High School

Similar Profiles

CREATE PROFILE
Kimberly Luevano