Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Kimberly Luke

Pearl,MS

Summary

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Skilled Kitchen Manager knowledgeable about best practices, safe food handling, and inventory management.

Overview

4
4
years of post-secondary education
22
22
years of professional experience

Work History

Kitchen Manager, COOK

Aladdin Food Service
Flowood, MS
05.2016 - Current
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent checks of line.
  • Produced over 7 [Type] dishes per day and maintained near-perfect customer satisfaction scores.
  • Coordinated and organized all restaurant inventory.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Motivated staff to perform at peak efficiency and quality.
  • Ordered and received products and supplies to stock kitchen areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Deli Manager/Bakery Manager

Country Market Deli
Pearl, MS
03.2002 - 04.2013
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Set schedules for 7 staff by planning and designating shifts and hours.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Verified prepared food met all standards for quality and quantity before serving to customers.

Front Desk Receptionist

Mmmmgramming
Houston, TX
01.1996 - 10.2001
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.

Education

High School Diploma -

South Houston High School
South Houston, TX
08.1993 - 05.1997

Skills

Institutional and batch cooking

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Timeline

Kitchen Manager, COOK

Aladdin Food Service
05.2016 - Current

Deli Manager/Bakery Manager

Country Market Deli
03.2002 - 04.2013

Front Desk Receptionist

Mmmmgramming
01.1996 - 10.2001

High School Diploma -

South Houston High School
08.1993 - 05.1997

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Kimberly Luke