Kimberly Luke
Pearl,MS
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Skilled Kitchen Manager knowledgeable about best practices, safe food handling, and inventory management.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Kitchen Manager, COOK
Aladdin Food Service
Flowood, MS
05.2016 - Current
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent checks of line.
- Produced over 7 [Type] dishes per day and maintained near-perfect customer satisfaction scores.
- Coordinated and organized all restaurant inventory.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Helped general management develop prices based on inventory costs and portion sizes.
- Recommended menu items for new dish development, holidays, special events and promotions.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Motivated staff to perform at peak efficiency and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Deli Manager/Bakery Manager
Country Market Deli
Pearl, MS
03.2002 - 04.2013
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Purchased food and cultivated strong vendor relationships.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Hired and managed all kitchen staff.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set schedules for 7 staff by planning and designating shifts and hours.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Helped general management develop prices based on inventory costs and portion sizes.
- Verified prepared food met all standards for quality and quantity before serving to customers.
Front Desk Receptionist
Mmmmgramming
Houston, TX
01.1996 - 10.2001
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Education
High School Diploma -
South Houston High School
South Houston, TX 08.1993 - 05.1997
Skills
Institutional and batch cooking
Kitchen staff coordination
Kitchen equipment operation and maintenance
Food plating and presentation
Recipes and menu planning
Food spoilage prevention
Workflow planning
Cake decorating expertise
Safe food handling
Menu development
Strong attention to safe food handling procedures
Order accuracy
Verbal and written communication
Budgeting
Hospitality and service industry background
Order delivery practices
Scheduling
Operations management
Beautiful presentation of food
Motivational style
Staff Management
Timeline
Kitchen Manager, COOK
Aladdin Food Service
05.2016 - Current
Deli Manager/Bakery Manager
Country Market Deli
03.2002 - 04.2013
Front Desk Receptionist
Mmmmgramming
01.1996 - 10.2001
High School Diploma -
South Houston High School
08.1993 - 05.1997