Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
References
Timeline
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Kimberly Lunsford

Amarillo,TX

Summary

Accomplished Operations Leader championing organizational growth by building and leading top-performing teams, identifying process improvements, managing accounts, and increasing sales. Improves operational performance through strategic planning, creative problem solving, and data analysis. Empowers employees through mentoring, team building, and the development of resources.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensing Processor

Corebridge Financial
Amarillo, TX
12.2021 - 12.2023
  • Supported the outsourced team and product licensing department with cross-functional collaboration, building training resources, and auditing new teams.
  • Expedited validation training from 1 year to 6 months to assist with high workload and a severely reduced team.
  • Handled onboarding requests to assist in increasing product growth and company market share.
  • Managed escalations by working directly with internal departments, key stakeholders, colleagues, agencies, annuity agents, and Independent Marketing Organizations.
  • Drove team training initiatives to optimize overall performance, increasing productivity levels.
  • Awarded an additional bonus for exceptional performance in 2022.

Account Manager

Citywide Facility Solutions
Seattle, WA
02.2020 - 04.2021
  • Praised for achieving outstanding results, earning distinction as Facility Solutions Manager of the Quarter in 2020.
  • Oversaw 45 accounts to ensure world-class delivery of landscaping, remodeling, and janitorial services.
  • Transformed poor client experiences for probationary accounts into 5-star ratings by investigating crew performance, conducting on-site inspections, and setting the proper expectations for clients.
  • Strengthened client relationships through task delegation, actively seeking feedback, and continuing to ascertain evolving client needs.
  • Maintained robust relationships with dozens of independent contractors.
  • Increased contractor efficiency by defining goals, prioritizing projects, and praising quality performance.

Sales Manager

Mattress Depot
Bellevue, WA
01.2018 - 02.2020
  • Personally selected to overhaul an underperforming store by devising effective marketing campaigns to attract new customers, nurturing strategic relationships, and creatively identifying new strategies for growing sales.
  • Collaborated with internal teams to improve processes and training for increasing targeted sales metrics. Mentored and evaluated new hires.
  • Offered product knowledge and sleep wellness industry expertise to secure new customers and retain current customers, driving a million-dollar store’s revenue.
  • Consistently surpassed projected sales goals by analyzing individual and store performance, managing sales activity, reducing operations errors, gaining referrals, and improving close rates.

Area Manager

Mattress Firm
Bellevue, WA
01.2014 - 01.2018
  • Exceeded monthly personal, store, and area goals based on year over year growth. in multi-million dollar locations while providing excellent customer service.
  • Developed and evaluated veteran employees and new hires. Worked with district managers to rehabilitate underperforming stores and employees.
  • Created and assessed training course content. Led inter-district meetings on topics such as how to get and maintain 5-star reviews and how to maintain high attachment rates. Assisted those struggling with the new computer system roll out, as far away as California.
  • Selected to open a new store location as a brand new store manager.
  • Only Area Manager selected to be an official in store instructor.

Education

Bachelor of Arts (BA) - Anthropology -

Bryn Mawr College

Skills

  • Training and Mentoring
  • Customer Service
  • Team Building
  • Multitasking and Organizing
  • Inventory Monitoring
  • Self-Guided Development
  • Sales Growth
  • Auditing
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Websites

Certification

  • Cultivating a Growth Mindset, LinkedIn
  • Diversity, Inclusion, & Belonging, LinkedIn
  • How Getting Curious Helps You Achieve Everything, LinkedIn
  • How to Ask Productive Questions, LinkedIn
  • Improving Your Judgment for Better Decision-Making, LinkedIn
  • Lose Your Fear of Asking Questions at Work, LinkedIn
  • Overcome Overthinking, LinkedIn
  • Overcoming Decision-Making Traps, LinkedIn
  • Process Improvement Foundations, LinkedIn
  • Unconscious Bias, LinkedIn

Accomplishments

  • Exceptional Performance Bonus in 2022.
  • Facility Solutions Manager of the Quarter, Q3 2020
  • Selected to open a new store as a brand new store manager.
  • Only Area Manager also asked to become an official in-store new hire instructor.

References

References available upon request.

Timeline

Licensing Processor

Corebridge Financial
12.2021 - 12.2023

Account Manager

Citywide Facility Solutions
02.2020 - 04.2021

Sales Manager

Mattress Depot
01.2018 - 02.2020

Area Manager

Mattress Firm
01.2014 - 01.2018

Bachelor of Arts (BA) - Anthropology -

Bryn Mawr College

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Kimberly Lunsford