Kimberly Luo Kuang
San Francisco,ca
Summary
Resourceful professionals in management operations are known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
11
11
years of professional experience
Work History
Market Operations Team
Foodwise
San Francisco, CA
06.2023 - 08.2024
- Built strong relationships with customers through effective problem-solving techniques and excellent customer service skills.
- Developed policies and procedures that support the organization's goals while ensuring compliance with applicable laws and regulations.
- Provided guidance on complex technical matters related to market operations as needed.
Leader/After-School Tutor
826 Valencia
San Francisco, CA
08.2022 - 05.2024
- Coached and mentored individuals on professional development goals.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Cashier
Family Business
Panama City, Panama
03.2015 - 10.2019
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Manager
Hardware Store
Panama, Panama City
01.2014 - 08.2017
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
High School Diploma -
Academy of Arts And Science
San Francisco, CA06-2024
Bachelor of Arts - Interior Design
City College of San Francisco
San Francisco, CASkills
- Social Media Marketing
- Customer Acquisition
- Guest Engagement
- Guest Relations Management
Languages
English
Professional
Spanish
Native/ Bilingual
Chinese (Cantonese)
Limited
Timeline
Market Operations Team
Foodwise
06.2023 - 08.2024
Leader/After-School Tutor
826 Valencia
08.2022 - 05.2024
Cashier
Family Business
03.2015 - 10.2019
Customer Service Manager
Hardware Store
01.2014 - 08.2017
High School Diploma -
Academy of Arts And Science
Bachelor of Arts - Interior Design
City College of San Francisco
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