Kimberly Luu
Palisade,CO
Summary
Seasoned IT Professional with a proven track record of over 14 years in enterprise IT environments. Specialized skills and expertise encompass System Administration, Networks, VMware, Remote Administration, and DELL Storage, with a strong focus on Systems Security. Recognized as a trusted leader and problem-solver, known for a self-directed approach and exceptional critical thinking skills. Proficient in navigating dynamic IT landscapes, ensuring the seamless operation and security of systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Engineer, Service Delivery Solution Architect
Dell Technologies
12.2021 - 02.2023
- Successfully executed and delivered diverse client projects, demonstrating a flexible work approach by efficiently managing remote tasks and conducting on-site implementations for optimal project outcomes.
- Engineered and implemented high-performance storage system solutions tailored to meet and exceed enterprise-wide technical requirements, resulting in enhanced operational efficiency and heightened customer satisfaction.
- Formulated innovative solutions and strategic initiatives through meticulous analysis of customer business goals, objectives, and existing infrastructure. Applied advanced principles, concepts, and strategies to optimize single products or platforms, driving impactful results aligned with client needs and fostering operational excellence.
- Elevated customer satisfaction by serving as a trusted advisor, actively assisting clients in defining and implementing solutions tailored to address highly complex needs. Demonstrated expertise in guiding strategic decision-making, resulting in enhanced client outcomes and strengthened professional relationships.
- Spearheaded effective customer expectation management within the escalation process, skillfully leveraging resources to expedite incident resolution. Demonstrated leadership in driving incidents to timely closure, ensuring heightened customer satisfaction through proactive and strategic management.
- Delivered impactful leadership by providing targeted direction, coaching, and mentoring to elevate the performance of less experienced project team members. Resulted in accelerated professional growth, increased team efficiency, and successful project outcomes.
- Sustained a high level of multi-technology expertise, continuously advancing end-to-end product and service portfolio knowledge. Offered consultative advice, fostered collaboration, and shared operational best practices, resulting in a comprehensive understanding of the customer's intricate IT environment.
- Collaborated seamlessly with Project Managers and Customers through effective communication channels, consistently gathering essential information via phone and email. Utilized comprehensive insights to drive precise project designs for Dell storage products, ensuring optimal solutions and customer satisfaction.
Senior Engineer, Solution Architect
Dell Technologies, Schriever Airforce
10.2018 - 12.2021
- Achieved outstanding revenue generation of approximately $900k for Dell by consistently delivering exceptional customer services, earning and maintaining the trust of clients. Spearheaded successful contract renewals, securing three consecutive renewals within a span of three years, showcasing a strong ability to build lasting client relationships and drive business growth.
- Exemplified exceptional problem-solving skills by swiftly and efficiently resolving customer issues, contributing to a notable increase in overall customer satisfaction ratings.
- Championed the development and cultivation of robust customer relationships, fostering a 'customer for life' commitment. Successfully implemented relationship-building strategies, resulting in sustained customer loyalty and long-term partnerships.
- Demonstrated exceptional customer-facing skills, showcasing proficiency in negotiation, conflict resolution, and crisis management. Effectively navigated challenging situations, contributing to positive outcomes and reinforcing a reputation for adept and decisive customer engagement.
- Played a pivotal role in shaping organizational strategies, policies, and best practices through active participation in team meetings and direct contributions. Instrumental in driving collaborative efforts, resulting in the continuous improvement and effective implementation of key initiatives.
- Executed targeted corrective actions to address root causes of diverse issues, showcasing a proactive problem-solving approach. Achieved sustainable resolutions, contributing to enhanced operational efficiency and overall process optimization.
- Elevated overall progress by fostering close collaboration with staff members and implementing streamlined processes. Achieved measurable improvements in efficiency, resulting in enhanced team performance and optimized project outcomes.
- Defined precise project specifications by conducting comprehensive analyses of performance standards, requirements, and technical studies. This meticulous approach ensured the accurate alignment of project objectives with industry benchmarks, contributing to successful project outcomes.
- Verified and enhanced product performance through rigorous testing and adept troubleshooting. Successfully identified and resolved challenges, ensuring optimal functionality and contributing to the overall quality assurance of the product.
- Led the successful management of diverse projects, skillfully resolving complex issues to facilitate timely completion. Demonstrated a proactive problem-solving approach, ensuring effective project delivery and contributing to overall organizational success.
- Enhanced organizational productivity by proactively collaborating with management to devise and implement impactful process improvements. Spearheaded initiatives that optimized workflows, resulting in measurable efficiency gains and improved overall operational performance.
- Optimized operational efficiency through strategic streamlining of processes, collaborating closely with management to implement targeted process improvements. Achieved measurable enhancements, contributing to a more streamlined and effective organizational workflow.
- Applied advanced critical thinking skills to deconstruct complex problems, evaluate diverse solutions, and make informed decisions. This approach resulted in effective problem resolution and demonstrated a capacity for strategic decision-making.
COOP/DR/Storage Administrator
S4, Inc
07.2018 - 10.2018
- Revitalized the storage disaster recovery plan, implementing strategic updates to enhance its effectiveness. Conducted thorough assessments, identified potential vulnerabilities, and introduced proactive measures to mitigate risks. Ensured the continuity of critical operations in the event of a storage-related disaster, contributing to an elevated level of preparedness and data resilience.
- Delivered proficient Tier II and Tier III support within the Microsoft Windows enterprise environment. Applied advanced troubleshooting skills to address complex issues, ensuring swift problem resolution and minimizing disruptions. Contributed to a resilient and high-performance IT ecosystem, supporting seamless operations for end-users and enhancing overall system reliability.
- Successfully implemented, managed, and troubleshooted Windows 2008R2 and 2012R2 server environments. Demonstrated expertise in configuring and optimizing server settings, ensuring high performance, reliability, and security. Proactively identified and resolved issues, contributing to the seamless operation of Windows server environments.
- Proactively maintained, managed, and troubleshooted NetApp, Nutanix, and VMware products, encompassing ESXi and vCenter. Applied advanced skills to optimize storage solutions, virtualization environments, and hypervisor management. Successfully resolved issues, ensuring the seamless performance of critical infrastructure components and enhancing overall system efficiency.
- Offered extensive knowledge and technical insights in the domains of Windows Server, VMware products, and group policies. Shared expertise to enhance team proficiency, providing valuable insights into system optimization, virtualization strategies, and effective policy management. Contributed to the continuous improvement of IT practices and the achievement of organizational goals.
- Strategically conducted storage capacity planning, assessing current storage needs and forecasting future requirements. Applied data-driven analysis to optimize storage utilization, prevent bottlenecks, and ensure scalability. Contributed to the efficient allocation of resources, enhancing overall storage performance and supporting organizational growth.
Virtualization Infrastructure Administrator
Innovatus Technology Consulting, Navy Marine Corps, NMCI
03.2018 - 06.2018
- Proactively fortified Windows servers by installing multiple critical hotfixes and patches, effectively eliminating vulnerabilities and enhancing system security. Conducted rigorous performance testing of the network and developed strategic initiatives to uphold the overall infrastructure integrity, showcasing a commitment to robust and secure IT environments.
- Effectively managed user accounts utilizing Active Directory 2008/2012. Proficiently created new domain accounts and implemented controlled access to existing network shares. Applied strategic user access policies, ensuring security compliance and streamlined user management within the network environment.
- Performed seamless VM migrations across hosts within a High Availability (HA) cluster to facilitate maintenance tasks on ESXi hosts. Leveraged VMware vMotion to eliminate application downtime during planned server maintenance, executing smooth transitions of running virtual machines between hosts. Contributed to enhanced system reliability and minimized disruptions for critical applications.
- Facilitated efficient virtualization management by creating clones from both live and powered-off VMs. Deployed multiple VMs from Templates and customized configurations to align with specific requirements. Demonstrated a proactive approach by responding promptly to server down alerts, utilizing HP iLO to bring servers back online swiftly. Contributed to an agile and responsive IT environment.
- Thrived in collaborative, team-driven environments, showcasing adept communication skills with a diverse range of stakeholders. Fostered an inclusive and productive team culture, contributing to streamlined operations and successful project outcomes.
- Optimized infrastructure availability through the successful execution of enterprise-wide planning, meticulous testing, efficient implementation, and comprehensive support. Achieved measurable improvements, ensuring a robust and reliable foundation for seamless business operations.
- Proactively monitored networks and network devices, swiftly resolving technical challenges to minimize downtime. Diagnosed and executed effective resolutions for all network and server issues, showcasing a proactive troubleshooting approach that significantly improved system reliability.
- Exhibited a commitment to operational readiness by maintaining a flexible schedule and promptly responding to after-hours and weekend emergencies. Ensured uninterrupted support and resolution during critical situations, contributing to enhanced organizational resilience and client satisfaction.
- Exemplified expertise in issue resolution by effectively addressing and escalating problems with knowledgeable support and a commitment to delivering quality service. Contributed to a seamless support experience, enhancing overall customer satisfaction and loyalty.
System/NetBackup Administrator
Innovatus Technology Consulting, SPAWAR System Center
04.2016 - 03.2018
- Orchestrated the day-to-day operations of the Navy Enterprise Data Center, showcasing proficiency in installing, configuring, upgrading, administering, managing, monitoring, and maintaining the Backup & Recovery environment, hardware, and software within the NEDC hosting environment. Ensured optimal functionality, security, and efficiency, contributing to the seamless operation of critical data center services.
- Conducted comprehensive backups for a vast infrastructure of over 700 servers, ensuring the security and availability of critical data. Executed a systematic backup schedule on a weekly basis and implemented secure off-site storage measures. Contributed to robust data protection and disaster recovery strategies, enhancing the resilience of the overall server environment.
- Conducted rigorous testing of NetBackup systems, showcasing a commitment to ensuring their robust performance. Recorded, analyzed, and effectively distributed statistical information, providing valuable insights that contributed to data-driven decision-making and continuous improvement in backup processes.
- Proactively managed the lifecycle of Dell EMC VNX storage arrays, EMC Data Domain backup systems, and Brocade switches by performing patch installs and upgrades. Installed and configured Host Bus Adapters (HBAs) on Windows and Solaris servers, ensuring seamless integration with storage infrastructure. Implemented effective zoning on Brocade switches, contributing to a secure and optimized storage network environment.
- Successfully managed NetBackup 7.7 on Windows and UNIX Solaris 10 Servers, overseeing installation, configuration, upgrading, patching, and troubleshooting on Master, Media, and client servers. Proficiently performed NetBackup client installations, ensuring seamless integration with the backup infrastructure. Configured and managed backup systems, contributing to a robust and reliable data protection environment.
- Led the development and implementation of updated backup policies, ensuring alignment with evolving organizational needs and industry best practices. Conducted daily system monitoring, backup activities, and routine checks, contributing to the proactive maintenance of a stable and secure IT environment. Responsibly handled NetBackup support issues and meticulously documented resolutions within the REMDY ticket system, facilitating efficient issue tracking and resolution.
- Provided comprehensive training to new members of the IT team, imparting essential knowledge and expertise in NetBackup procedures. Developed and delivered training modules to ensure a smooth onboarding process, empowering team members with the skills and understanding needed to effectively contribute to the management and maintenance of NetBackup systems. Contributed to the development of a knowledgeable and skilled IT workforce.
System Administrator
Maxwell Technologies Inc
02.2013 - 04.2016
- Excelled in Network Administration, Configuration, and Implementation, showcasing expertise in Diagnostics and Monitoring, Equipment Install and Configuration, Network moves-adds-changes, OS Installation and Upgrade, Performance Tuning, Standards and Procedures, Troubleshooting, and Virus Protection. Consistently adhered to industry best practices, ensuring optimal network performance, security, and efficiency.
- Proactively administer SharePoint permissions with precision, expertly managing site movements and copies. This hands-on approach ensures seamless data access control and efficient site organization, contributing to an optimized SharePoint environment.
- Orchestrated the support for a highly available multi-domain directory infrastructure platform, ensuring uninterrupted service for over 500 users worldwide. Demonstrated a commitment to operational excellence, resulting in enhanced system reliability and global user satisfaction.
- Drove efficiency and security in Active Directory through the strategic design and implementation of Group Policy Objects (GPO). Proficiently created and managed user domain accounts, security groups, distribution groups, and performed meticulous organizational unit (OU) maintenance and login script optimization. Contributed to a streamlined and secure IT environment, ensuring seamless user management and adherence to organizational policies.
- Spearheaded the successful implementation of multiple engineering software upgrade projects, including SolidWorks and Agile EC. Demonstrated strong leadership, ensuring seamless transitions and enhanced software capabilities, resulting in improved engineering efficiency and productivity.
- Managed and optimized the company's cell phone ecosystem and demonstrating efficiency in procurement processes and cost-effective solutions. Streamlined mobile device management, contributing to enhanced operational productivity and significant cost savings.
- Led the research and establishment of desktop and laptop hardware, as well as software standards, to ensure optimal performance and compatibility across the global enterprise network. Implemented strategic decisions that enhanced efficiency, streamlined operations, and maintained technological consistency, resulting in a standardized and well-integrated network environment.
- Delivered comprehensive group and individual training sessions for SharePoint site Owners and over 200 End Users. Applied effective instructional methodologies to ensure skill development, fostering a proficient user community and optimizing the utilization of SharePoint capabilities across the organization.Ensured the integrity of critical authorization and network services, including Shared File Permissions and Cisco VPN Client. Effectively managed Symantec E-Mail Spam Filter and Endpoint Protection enterprise suites, contributing to a secure and resilient IT environment. Provided robust support for Microsoft Exchange, performing tasks such as creating, moving, and assigning mailboxes, as well as creating aliases to optimize email functionality.
- Executed seamless data and user migration processes, demonstrating proficiency in planning and implementing efficient transitions. Managed the transfer of data and user profiles with meticulous attention to detail, ensuring minimal disruption and a smooth migration experience. Contributed to successful data migration projects that met organizational objectives and maintained data integrity.
- Directed and optimized Help Desk operations, ensuring efficient and responsive support for end-users. Implemented strategic management practices to enhance service delivery, streamline issue resolution, and improve overall user satisfaction. Contributed to a well-organized and customer-focused Help Desk environment, meeting the IT needs of the organization effectively.
- Conducted thorough reviews of events and messages reported in Event Viewer and Performance Monitor, leveraging analytical skills to identify potential issues and areas of improvement. Implemented proactive measures based on insights gained from these reviews, contributing to enhanced system stability, performance, and overall reliability.
Jr. System Administrator
Tapestry Resort
02.2008 - 08.2012
- Played a key role in the successful implementation and ongoing maintenance of an International Data Center. Leveraged expertise to ensure seamless operations, optimal performance, and adherence to international standards. Contributed to the establishment of a robust and globally accessible data infrastructure, supporting the organization's strategic objectives.
- Expertly set up and configured TCP/IP networking, encompassing DNS and DHCP, as well as LAN/WLAN infrastructure. Demonstrated proficiency in Active Directory planning and administration, including strategic Group Policy management. Contributed to a robust and seamlessly integrated network environment, ensuring optimal performance and streamlined administration of core IT services.
- Provided comprehensive support to computer users and systems across 12 remote resort offices, leveraging terminal and console emulation for seamless connectivity. Demonstrated proficiency in troubleshooting and maintaining applications, ensuring uninterrupted operations and user satisfaction. Contributed to a reliable and well-supported IT infrastructure, optimizing remote office functionality.
- Facilitated effective communication and support for a diverse range of users, ranging from clients and internal employees to Executives and VPs. Demonstrated a versatile and adaptive approach, tailoring communication strategies to meet the specific needs of each stakeholder group. Contributed to a positive user experience and strengthened relationships at all organizational levels.
- Strategically configured and deployed workstations, servers, and printers, ensuring seamless integration into the network environment. Implemented network, server, and workstation standardization practices, contributing to a more efficient and consistent IT infrastructure. Conducted proactive network monitoring, identifying and addressing potential issues to maintain optimal performance and reliability.
- Efficiently administered the helpdesk function for both in-office and remote locations. Established streamlined processes to provide timely and effective support, ensuring seamless resolution of IT issues across diverse geographical locations. Contributed to enhanced user satisfaction and operational efficiency through proactive helpdesk management.
- Implemented and executed comprehensive patch management strategies for workstations and servers. Ensured timely identification, testing, and deployment of patches to address vulnerabilities and enhance system security. Contributed to a robust and well-maintained IT environment, minimizing security risks and ensuring the continued stability of workstations and servers.
- Executed efficient new and existing computer setup, relocations, and updates, showcasing proficiency in hardware and software configurations. Specialized in the setup and configuration of wireless devices, including iPhones and Windows phones. Ensured a seamless and up-to-date computing environment, contributing to enhanced productivity and user satisfaction.
- Effectively managed and maintained an asset and inventory management system for all hardware and software components. Implemented systematic tracking, documentation, and updates to ensure accurate and up-to-date records of organizational assets. Contributed to streamlined procurement processes, cost-effectiveness, and strategic decision-making related to hardware and software resources.
Education
Bachelor of Science - Business/Information Systems
University of Phoenix
San Diego, CAComputer Applications and Networks Certificate -
Coleman College
San Marcos, CASkills
- Nessus
- Wireshark
- Nmap
- Firewall
- IDS
- Systems Security and Users Administration
- Active Directory
- Strong analytical mind technical expertise
- Technical writing skills
- Single sign on technologies and protocols
- System Hardening (STIGs)
- Security device configuration
- Ability to communicate across All Levels of the Organization
- Administering Information Security Software and Controls
- Analyzing Security System Logs, Security Tools, and Data
- Intrusion Prevention Systems and Tools
Certification
2021-10 CEH: Certified Ethical Hacker
2016-03 CompTIA Security+ ce Certification
2015-07 MCPS: Microsoft Certified Professional
2015-07 MCTS: Microsoft Certified Technology Specialist - SharePoint 2010, Configuration
2019-01 Associate - Information Storage and Management
2019-07 Specialist - Technology Architect, Midrange Storage Solutions
2020-02 Associate – DELL Networking
Timeline
Senior Engineer, Service Delivery Solution Architect
Dell Technologies
12.2021 - 02.2023
Senior Engineer, Solution Architect
Dell Technologies, Schriever Airforce
10.2018 - 12.2021
COOP/DR/Storage Administrator
S4, Inc
07.2018 - 10.2018
Virtualization Infrastructure Administrator
Innovatus Technology Consulting, Navy Marine Corps, NMCI
03.2018 - 06.2018
System/NetBackup Administrator
Innovatus Technology Consulting, SPAWAR System Center
04.2016 - 03.2018
System Administrator
Maxwell Technologies Inc
02.2013 - 04.2016
Jr. System Administrator
Tapestry Resort
02.2008 - 08.2012
Bachelor of Science - Business/Information Systems
University of Phoenix
Computer Applications and Networks Certificate -
Coleman College