Kimberly Lyles

• Recruitment and Onboarding: Support the onboarding process for new hires in various positions, ensuring a smooth and positive introduction to the company culture.
• Training and Development: Collaborate with the management team to design and implement comprehensive training programs for all staff members. Conduct training sessions on customer service, menu knowledge, and hospitality standards.
• Employee Relations: Foster a positive and inclusive work environment by addressing employee concerns and providing support.
• Compliance and Documentation: Ensure compliance with all HR policies, procedures, and regulations. Maintain accurate and up-to-date employee records and documentation.
• Hospitality Excellence: Work closely with the hospitality team to uphold and enhance service standards. Gather and analyze customer feedback to identify areas for improvement.
• Cross-Functional Collaboration: Collaborate with various departments to ensure seamless communication and operations. Gain exposure to different aspects of the restaurant business, including marketing, finance, and operations.

TAVERNA ROSSA | SOUTHLAKE, TX 06/2016 - Current

TUPELO HONEY CAFE | FRISCO, TX 03/2023 - 12/2023

TOLBERT'S RESTAURANT | GRAPEVINE, TX 01/2015 - 09/2023

LA BAGUETTE FRENCH BISTRO | OKC, OK 04/2019 - 06/2020

WHISKEY CAKE KITCHEN & BAR | OKC, OK 06/2018 - 04/2019

• Develop rapport with guests and assist in generating repeat business by providing exceptional customer service in a chaotic and fast-paced environment.
• Explain menu options to guests, offer suggestions and take orders for food and beverages.
• Motivate diverse team by giving constructive feedback to deliver exceptional guest experience to clientele.
• Boost guest satisfaction by quickly addressing and resolving complaints with food or service.
• Cross-trained and train other employees in different job positions.
• Operate cash register and Point of Sale (POS) system for transactions and balance cash drawers at end of shift.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Managed intake of customer's jewelry for repairs and cleanings, communicated customer needs with jeweler, and maintained quality control fit to Diamonds Direct standards.