Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Lyons

Orange,TX

Summary

Dynamic Customer Experience Leader with a proven track record at Pet Smart, excelling in strategic problem-solving and team management. Recognized for enhancing customer satisfaction through exceptional service and effective resolution of issues.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

35
35
years of professional experience

Work History

Customer Experience Leader

Pet Smart
06.2021 - Current


  • Trained and mentored new team members, improving overall team performance and knowledge base.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Monitored the stores metrics insuring that they are moving in the right direction

Business Owner

Self Employed Painting Contractor
05.2010 - 06.2021
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Interacted well with decorators and customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Drafted invoices for completed work.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class painting services.

Business Owner

Self Employed Boarding And Training Facility
04.1990 - 11.2000
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Scheduled lessons and training sessions for horses and riders.
  • Planned and orchestrated all arrangements for getting customers and their horses to horse shows all across the United States, then insured that everyone got where they needed to be when they needed to be there.

Education

High School Diploma -

John Overton High School
Nashville, TN

Skills

  • Strategic thinking

  • Team management

  • Problem-solving

  • Self motivation

  • Attention to detail

  • Multitasking Abilities

  • Reliability

  • Customer service excellence

  • Shipping and receiving

  • Adaptability and flexibility

  • Money handling

Timeline

Customer Experience Leader

Pet Smart
06.2021 - Current

Business Owner

Self Employed Painting Contractor
05.2010 - 06.2021

Business Owner

Self Employed Boarding And Training Facility
04.1990 - 11.2000

High School Diploma -

John Overton High School

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Kimberly Lyons