Kimberly Machiels
Concord,NC
Summary
Passionate Trainer with extensive knowledge of United Healthcare Medicaid, Medicare, DSNP and CSNP plan training and proven success working with adult clients. Devoted to long-lasting and comprehensive results for every client. Trained health insurance and Microsoft product use. This experience along with a degree in psychology ensures preparedness for hands on community based care for vulnerable populations.
Overview
19
19
years of professional experience
Work History
Permanent Trainer
Ttec (TeleTech) - HealthCare Solutions
10.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within TTEC organization
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Improved employee performance by designing and implementing effective training programs.
- Implemented diverse instructional methods, optimizing trainee engagement.
Owner
Precisely Green
01.2014 - 10.2020
- Manage all invoicing and ordering to assure timely payment and service
- Procure new clients via word of mouth and utilizing Facebook marketing
- Research new product line and technologies to stay ahead of competition while delivering the best customer experience possible.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Operations Assistant
DriveTime Automotive Sales
12.2019 - 03.2020
- Handled day to day office duties including organization, scanning and faxing paperwork
- Spoke with customers to answer after sale questions
- Notarized title paperwork.
Lead Server
Lake Lynn Lodge
01.2005 - 01.2014
- Maintained working knowledge of all food and drink items offered
- Delivered the best dining experience possible to customers in a fast-paced fine dining experience
- Trained new hires on basics of serving
- Managed setup and service for large parties.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH07.2023
High School Diploma -
Concord High
Concord, NC05.2001
Skills
- Microsoft office proficiency
- Meticulous attention to detail
- Critical Thinking
- Planning and coordination
- Public Speaking
- Results oriented
- Strong interpersonal skills
- Dedicated team player
- Time management
- New Hire Training
- Creative Problem-Solving
- Needs Assessment
Additional Information
Thank you for your consideration. It is my hope to add value to your organization and grow as a professional.
Timeline
Permanent Trainer
Ttec (TeleTech) - HealthCare Solutions
10.2020 - Current
Operations Assistant
DriveTime Automotive Sales
12.2019 - 03.2020
Owner
Precisely Green
01.2014 - 10.2020
Lead Server
Lake Lynn Lodge
01.2005 - 01.2014
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Concord High
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